3CX Windows App – Headset not switching back after reconnecting to docking station

[N-AGPRO]

Hi everyone,

We’re facing an issue with the 3CX Windows App (from the Microsoft Store).
When a colleague goes to a meeting, they undock their laptop from the docking station. When they reconnect it, the headset correctly switches back as the default audio device in Windows, but not inside the 3CX app.

As a result, audio doesn’t go through the headset until we manually reselect it in the app’s audio settings.

The problem occurs whether the headset is connected through a docking station or directly to the computer.

Has anyone experienced this or found a workaround?

Thanks!

 

[ThomB_3CX]

Hi is this happening whilst you have the settings page on the app open? Or are you doing this from any page within the app?

 

[N-AGPRO]

Here's my problem in video format : https://drive.google.com/file/d/1s_tGs-lPjess-7f2TwAnhjNpw6kQ92Gr/view?usp=sharing

 

[ThomB_3CX]

Can you try the same but when disconnecting, leaving the Settings page.

Go to Keypad
Un-Dock
Re-Dock
And try see if the issue is reproduced this way

 

[remo_zotti]

I know this issue, but only if you are in the audio settings of the 3CX app at the moment you disconnect the headset

 

[remo_zotti]

Here is the problem with new Beta and Yealink Headset Integration.

 

[ThomB_3CX]

@N-AGPRO any updates?

@remo_zotti
Can you try the same but when disconnecting, leaving the Settings page.

Go to Keypad
Un-Dock
Re-Dock
And try see if the issue is reproduced this way

​

 

[remo_zotti]

@N-AGPRO any updates?

@remo_zotti
Can you try the same but when disconnecting, leaving the Settings page.

Go to Keypad
Un-Dock
Re-Dock
And try see if the issue is reproduced this way

​

this happening only whilst I have the settings page open, yes!

But I am talking about the problem with the headset integration. After closing or shutting down PC the integration is not active after starting PC.

I opened a ticket and Yealink told me the problem is with the 3CX Softphone

 

[ThomB_3CX]

@remo_zotti

Does this happen only on the latest Beta? Does it work ok on the 3CX Production build?
If so, Could you kindly share us verbose logs of both the softphone and the YUC via private message?

For Softphone, go to More button > About
Click 12 times on the version number. This will take you to Settings Page.
Click on Troubleshooting and enable verbose logs

Reproduce the issue and send me logs via PM.
You can find the logs here:

Production: C:\Users\{YourUser}\AppData\Local\Packages\3CXDMCC.3CX_bhm4yemhnd70e\LocalCache\Local\3CXSoftphone
Beta: C:\Users\{YourUser}\AppData\Local\Packages\3CXDMCC.3CXBeta_bhm4yemhnd70e\LocalCache\Local\3CXSoftphone