No SMTP on Trial . Unable to reset password.

[BKGrove]

I made the cardinal mistake of setting up a hosted trial and did not setup SMTP. I wanted to change the password before proceeding and am now unable to login to the system. The forgot password functionality on the login page is obviously not sending the reset password emails due to not having SMTP configured. Any help or suggestions would be appreciated. The plan was to convert this system to a full licensed production system so ideally I would like to retain this setup and not delete / recreate another trial. Not the end of the world but wanted to see what my options are to get either SMTP temporarily turned on or a password reset another way. Thanks in advance.

 

[Charles_3CX]

You can contact our CSR team via the contact form to check. Please note that the teams are currently on summer shutdown and may take some time to respond.

 

[BKGrove]

Thank you for the reply Charles. I had started there but all of the AI assistants in CSR and TS sections wanted me to put in a support ticket (can't purchase on a trial license) or post in the forums here. Should I just go ahead and convert to a paid license so I can purchase the support ticket(s) to get it done? It does not appear that I can proceed with the system in it's current state of flux... Open to suggestions and I really do appreciate the feedback.

 

[Charles_3CX]

From the contact form, select 'Other', then paste your licence key. This should allow you to continue with the contact form to our CSR team.

 

[IrinaP_3CX]

@BKGrove I just sent you an email. Once you reply I will be happy to follow up and assist you.

 

[BKGrove]

@BKGrove I just sent you an email. Once you reply I will be happy to follow up and assist you.

Received and replied. Thank you!