Urgent Assistance Required – Account Renewal Still Not Activated

[jilgin.williams]

Hi,


I’m looking for assistance confirming the status of my account and renewal.

We made a $30,000 payment toward the renewal over five days ago, as the account had expired. However, the system has still not resumed service, and we have not received clear confirmation regarding when the account will be reactivated.

I understand that bank transfers can take time to process, but given the amount paid and the fact that the service has already been offline for several days, I would greatly appreciate an update on the status of the payment and an estimated timeframe for when the account will be restored.

At this point, we urgently need confirmation that the payment has been received and that the renewal is being processed. Any assistance or direction from the 3CX team would be greatly appreciated.

 

[Alphabetic]

Your best bet is to reach out to their CS team here

https://www.3cx.com/company/contact/

 

[Alejandro_3CX]

Hi @jilgin.williams please kindly use the contact form and submit your message https://www.3cx.com/company/contact/

Please note that this week is the shutdown that was informed previously and the service from our staff will be very limited. https://www.3cx.com/blog/news/summer-shutdown-2026/

Thanks!

 

[jilgin.williams]

Thank you for responding, unfortunately I've used that contact support any all I've received is the AI assistive, I would need to speak to an actual person, I've been trying for weeks but no one has really gotten back to me. I dont need technical support I just need confirmation on my payment and if my system will resume.

 

[jilgin.williams]

Your best bet is to reach out to their CS team here

https://www.3cx.com/company/contact/

I tried this, but all I've been receiveing is AI assistive, its not very helpful. I would need a member of the sales team to speak with, or some sort of confirmaiton regarding my payment.

 

[Alejandro_3CX]

Thank you for responding, unfortunately I've used that contact support any all I've received is the AI assistive, I would need to speak to an actual person, I've been trying for weeks but no one has really gotten back to me. I dont need technical support I just need confirmation on my payment and if my system will resume.

The only request sent was the one asking if the bank details were correct or not and one of our agents answered the ticket confirming they were correct. There is not any other request sent under your email, so please submit a new one using the contact form.

Have a good day!

 

[IrinaP_3CX]

Thank you for responding, unfortunately I've used that contact support any all I've received is the AI assistive, I would need to speak to an actual person, I've been trying for weeks but no one has really gotten back to me. I dont need technical support I just need confirmation on my payment and if my system will resume.

Hello @jilgin.williams
I have reopened the ticket you have with our CSR team. Please kindly reply and I will be happy to assist you.

 

[jilgin.williams]

Hello @jilgin.williams
I have reopened the ticket you have with our CSR team. Please kindly reply and I will be happy to assist you.

was it sent to my email? I have not received anything? I just need some clarity interms of when our system will renew, since payment was made over 5 days ago. thank you

 

[IrinaP_3CX]

was it sent to my email? I have not received anything? I just need some clarity interms of when our system will renew, since payment was made over 5 days ago. thank you

Yes, I received the requested details and just replied to you.

 

[IrinaP_3CX]

Yes, I received the requested details and just replied to you.

@jilgin.williams Thank you for upgrading! Please check your email. I just sent you an invoice for your payment.