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  1. 3CX SBC Update BETA Including Debian 13 Support

    So just to be clear... if you're using a Raspberry Pi as an SBC, we should prepare a new SD card and not use the "Download" option on the System > Updates page? Also, it says the software is BETA... so we can skip that and wait for a full release? This is the first time the System > Updates...

  2. Is there a way to improve the AI Receptionist voice?

    We are using "Sage" in the 3CX agent settings. Sage in the OpenAI Audio section sounds very different. But I can see how to apparent sound could change browser > call.

  3. AI Receptionist not respecting Knowledge Source

    I'm sensitive haha. Probably taking the easy way out but I was able to shrink the prompt to roughly 2600 tokens. I think perhaps my use case is just different. I am currently struggling to see what, if anything, to put into the KB.

  4. AI Receptionist not respecting Knowledge Source

    I ran my prompt through the link you provided and it's approx 5300 tokens right now. I'm going to shrink it down and work on moving some parts to the KB if possible. I may take you up on the PM :D

  5. AI Receptionist not respecting Knowledge Source

    We actually have a supposed "expert" that was guiding me... lol it's complicated. But I am taking your advice and working on it now, actually. Just need time and testing. To be honest, I took some offense to your assumption my knowledge base was 3 lines. All good. Working through it. Thanks for...

  6. Do the AI receptionists see the Call ID?

    Nice. Ok. So I'm on the right track.

  7. AI Receptionist not respecting Knowledge Source

    We actually found context rot by relying on the knowledge source. We've left it as is but copied/moved much of it to the prompt. I'm not going to post my prompt here but there's constant work to be done on it. Everytime the AI decides to do something new we have to go back in and readjust. I...

  8. Do the AI receptionists see the Call ID?

    Specifically, if the AI Receptionist transfers a call to a ring group... if I set that ring group to transfer the call back to the AI if they don't pick up, does the AI Receptionist have the wherewithal to see that the call coming back to them is the same caller they transferred shortly before...

  9. AI Receptionist not respecting Knowledge Source

    I've mostly disregarded the knowledge at this point and put it all directly into the prompt. I've found that the prompt always supercedes the knowledge.

  10. Is there a way to improve the AI Receptionist voice?

    When playing with voices on OpenAI projects page, they all seem vibrant and able to adjust their settings. But via 3CX integration, the voices always sound so robotic. Even if you try to adjust it using the AI Prompt, they still fall back into robotic sounding voices.

  11. 3CX Hotel Module and BLFs

    Just to follow up... we used the desktop apps on the front desk phones so when calls come in they can see the up to date caller id info there, instead of on the handsets.

  12. 3CX Hotel Module and BLFs

    Yeah I think the desktop app is the way to go. We haven't gone live with the system yet (tomorrow) but I told them yesterday that the app may solve these little issues. Call comes in, look at the app instead of the exp50. I might remove the EXP50 and use the onboard BLF for offices and common...

  13. 3CX Hotel Module and BLFs

    Hey so.... v20 update 7 Front Desk Yealink T54W - firmware 96.86.0.75 (update available) Room phone Fanvil x303 Currently have a guest, let's call him, Jimbo Jones in room 113. The integration is working. However, the front desk has a BLF for each room. Even though the guest in room 113 is...

  14. Feature Request: Department Manager and Department Reports

    Or maybe just give us the ability to tailor the existing roles. Like edit roles, Manager, uncheck delete users.

  15. Feature Request: Department Manager and Department Reports

    Hi... so my system is ~500 phones spread out over 25 businesses. We have departments for each location and they have a manger who can pull reports etc. One big downside I've seen so far is those "managers" feel the need to delete Users (extensions) of staff that is not currently with us. SInce...

  16. Unable to upgrade firmware on multiple phones at once

    Ahh... I see the issue is actually where the instance is hosted. In my case, I don't have much control over the instance and what bandwidth they can give me. I can live with 6 phones at a time....

  17. Provisioning phones no local IP

    Did you add them as phones or as router phones? Phones via "users > add user" -- instead of selecting SBC, you click "connect directly" Also, you may want to check the firmware section for the t54w and update them manually via the web interface for the phones... then try reprovisioning via...

  18. Unable to upgrade firmware on multiple phones at once

    ~250 phones -- 95% t43u.... 5% t54w upgrading firmware 5 devices at a time... I think when I finish, the next firmware will be released already. Why can't this be done automatically at night -- even 5 devices at a time, if done automatically would probably be done in 1 night.... Or do I keep...

  19. Yealink T3, CP, T4, T5 & AX IP Phone Firmware Updates

    Is there a way to auto-update firmware on a schedule? My 3CX has something like 200 phones -- real pain in the ass doing 5 at a time and then come back every 5-10 minutes to refresh, select 5, click upgrade...

  20. Abandoned Calls - stop showing them to me (admin)!

    Hey N_G -- this got me thinking and I realized the issue was related to the queues. Nicholas' post is what fixes it.... I realize now that when I make a queue it assigns my contact automatically for 'notificaitons'. It's not clear that these are "abandoned calls" but easy enough to clean up...
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