Provisioning phones no local IP

[michips]

Hi 3cx Forum Members.
I'm provisioning 2 Yealink T54W phones. Each phone was factory reset. Provisioning procedure followed as per the guide. Phones have not provisioned and logs mention that both have no local IP.
I am using 3CX SMB Free (hosted).
The phones have been re-provisioned from 2 other users/extensions that are currently not in use.
Thank you in advance for any help you can provide.

 

[guzzitech]

Did you add them as phones or as router phones?

Phones via "users > add user" -- instead of selecting SBC, you click "connect directly"

Also, you may want to check the firmware section for the t54w and update them manually via the web interface for the phones... then try reprovisioning via users page.

 

[michips]

Thanks guzzitech. I discovered that one of the phones was sitting as SBC Phone in Voice and Chat. It seems to have disappeared overnight and I have since been able to provision the phones to new extensions as you describe.

 

[michips]

Thanks guzzitech. I noticed last night that one phone was showing up in Voice and Chat as SBC Phone. This morning that entry seems to have disappeared. With SBC phone gone I was able to re-provision the IP Phones to the new extensions without issue.