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  1. Reporting issues in reports

    Hosted on AWS. SIP provider is Skyetel.

  2. Reporting issues in reports

    Version 18.0 Update 9 Hosted on AWS One of my client's has advised he is receiving odd information in one of his reports that is causing his reporting numbers to be skewed. See screen shot below: The top line represents one call that was made but was represented on the report as 7 unanswered...

  3. Queue agents being asked to press 1 to answer an inbound call

    Version 18.0 Update 6 Windows 10 AWS Hosted Yealink T54W Provisioned via SBC SIP Trunk - Flowroute Number is currently being forwarded from Google Voice Inbound calls are currently routed to a ring group from the sip trunk and everything works as expected. I recently routed the inbound calls to...
    • bprecure
    • Thread
    • Replies: 1
    • Forum: US
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