Version 18.0 Update 9
Hosted on AWS
One of my client's has advised he is receiving odd information in one of his reports that is causing his reporting numbers to be skewed. See screen shot below:
The top line represents one call that was made but was represented on the report as 7 unanswered calls. Obviously, this is inflating the total of unanswered calls on his report. Also, the number dialed is always 0 or 0000000000. Oddly enough, it appears to only be happening to one extension. Does anyone have any ideas as to why this is happening and what can be done about it?
Hosted on AWS
One of my client's has advised he is receiving odd information in one of his reports that is causing his reporting numbers to be skewed. See screen shot below:
The top line represents one call that was made but was represented on the report as 7 unanswered calls. Obviously, this is inflating the total of unanswered calls on his report. Also, the number dialed is always 0 or 0000000000. Oddly enough, it appears to only be happening to one extension. Does anyone have any ideas as to why this is happening and what can be done about it?
