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  1. Evolute IT

    Workforce Management Solution w/ 3CX

    I wonder if the external data connector could help here, as it provides most of the required data.
  2. Evolute IT

    Workforce Management Solution w/ 3CX

    What kind of data would be needed in WFM?
  3. Evolute IT

    Extension Count

    For now, it's enforced at the support level only. It will be a hardcap soon (no precise date announced yet). Upgrade to be compliant to prevent issues in the long term.
  4. Evolute IT

    CRM integration for external callers

    CRM integration only works for external calls, even transferred ones. But not for internal calls and it cannot be enabled, as it's hardcoded.
  5. Evolute IT

    CRM integration with multi-company

    Global phonebook and it technically is disabled in MCM. But honestly, if a customer needs CRM integration, use a dedicated instance. Never a shared one. You would hit too many limitations.
  6. Evolute IT

    Call Control API: How to check call status/ID for escalation logic (with a 30-minute delay)?

    We built this using CFDs. Much easier and simpler, with a backend DB. @VoIPTools also has a great tool built for this. I wouldn't bother reinventing the wheel.
  7. Evolute IT

    CRM Integration – how to pass the DID (called public number) on inbound calls?

    The DID isn't available during the CRM lookup.
  8. Evolute IT

    New AI Features and Extension Fair Usage

    There's an educational discount.
  9. Evolute IT

    Bulk SMS (UK) Solution

    Wasn't this something we discussed? We have a way of doing all that.
  10. Evolute IT

    3CX Recording Retention of 30 Days + Auto Archiving after 29 Days

    Just set the archive to 30 days. Backups will include local ones until then, then they'll be moved to the archive, which you can then manage retention on that side.
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