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  1. Live chat - Allow customer to send us files

    Working with an insurer that wants to have ability for customers to send a pic of their car via live chat function. Agent can send them pics but they can't send to the Agent? What am I doing wrong? Thanks Steve

  2. SMS Journaling to Hubspot

    Ah, thanks Theodoros. Is this in the documentation anywhere or have I missed it?

  3. SMS Journaling to Hubspot

    OK I can see that Chat Journaling is available but can't find anything definititve that SMS (which takes place in the Chat area of the webclient) is posted to the Hubspot contact record? Many customers would want those SMS conversations posted to the Hubspot contact activities just like calls...

  4. Differing dialed number behaviour causing CRM integration to fail on Windows 5.4 App

    There is an issue with the 3CX Windows App (tested on 5.4) where you use CRM integration. I an using Hubspot integration which is very fussy about posting E164 numbers with '+' prefix. If you make an outbound call to an area code e.g in Australia 029xxxxxxx and outbound rules changes this to...

  5. Windows Softphone V5.4 Now Production Ready

    There is an issue with the 3CX Windows App (tested on 5.4) where you use CRM integration. I an using Hubspot integration which is very fussy about posting E164 numbers with '+' prefix. If you make an outbound call to an area code e.g in Australia 029xxxxxxx and outbound rules changes this to...
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