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  1. Solved Backup on-premise server configuration and move to Cloud storage

    Hi, Sorry if im being unclear. My question is: can we transfer the settings and extensions from an on premise server, to a new server in the cloud? My idea was that I could ask the current provider to run a backup of their 3CX server (they want to help me with that, so thats nice), they would...

  2. Solved Backup on-premise server configuration and move to Cloud storage

    Hi guys, For one of our customers we need to configure a 3CX environment. The thing is, they already have a 3CX envoriment that is running at one of our competitors. This solutions is working on a Yeastar server. They want to make the switch to us (we also provide other services for them) and...

  3. Multiple locations via cloud hosting

    Thank you for your reply! Is it only necessary when we want to provision devices? Or are we not able to make any calls without an SBC?

  4. Multiple locations via cloud hosting

    Hi guys, for one of our customers were trying to implement 3CX. It is a school organization with about 40 locations. Our wish is to host them all via the same cloud server (to conserve costst). Is it possible to provision phones on multiple locations using the cloud server? Does that need any...

  5. Solved Using 3CX as door entry system

    He Stefan, I've contacted the company that is in charge of our door entry system. We were able to route calls to the extension in stead of a phone number. So the system is up and running now. Thank you for your help and have a nice day!

  6. Solved Using 3CX as door entry system

    He Stefan, Thanks for the reply. Unfortunately, we do not have access to the entry system (that is controlled by another party). So I was hoping it could be configured without access to the system. But, if that is absolutely neccessary, that is a possebility. Any other way it can be configured?

  7. Solved Using 3CX as door entry system

    Hi guys, Ive looked around online, but can't seem to find an answer to my question. Our situation is as follows: - We are using 3CX in our office environment. We have 3 numbers which are all public and are being used by our customers. - We have a door entry system that has its own...

  8. On hold music

    No problem!

  9. 3CX web client on ChromeOS

    Hi Guys, At our company a member of our sales staff is using the 3CX web client through her Chromebox running Chrome OS. With this, she uses a Sennheiser USB headset. When her ''softphone'' rings, she can answer the call, but doesnt hear any sound. She then has to put the call on hold and...

  10. Call queue, what happens when agent doesn't anwser

    Ok, thank you for your time and help!

  11. Call queue, what happens when agent doesn't anwser

    Our maximum wait time is already at one hour. I would like to get a person back in the front of the queue when an agent doesn't anwser and all other agents are occupied. Do you know if something like that is possible?

  12. Call queue, what happens when agent doesn't anwser

    Thanks you! Is there an option to put this person back in the front of the queue? Right now they are being send to our DNA, but we prefer if that doesn't happen.

  13. Call queue, what happens when agent doesn't anwser

    Hi guys, At my company we have a call queue for a support helpdesk. I was wondering, when an agent doesn't anwser in the designated time (standard 20 secs), what happens with the call when all other agents are busy? Does it transfer the call to the ''Destination if no anwser''-option? I know...

  14. Got a license key, dont know which version I got

    I have already started with 3CX at our company. Me and a coworker are managing the portal together. The server, however, has been build by a collegue of ours. I wanted the standard license to try and build one myself. I have started with the acadamy (finished the first course + certificate)...

  15. Got a license key, dont know which version I got

    Hi @JohnS_3CX Thanks for your reply. It scared me a bit that I would be charged money for this. Thanks for helping me so quickly :) Have a nice day!

  16. Got a license key, dont know which version I got

    Thanks you for your reply. So, to be clear: I will NOT be charged money for using this? Thanks in advance!

  17. Got a license key, dont know which version I got

    Just started out with 3CX. I went into the costumer portal, clicken on Keys and got a license key. It says that under Product that I got the professional key, but I dont want that. I just want the free key to try it out. Do I have the free key now, or am I going to be charged money for this...
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