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  1. VasilisV_3CX

    Solved 3CX Bridging Issues

    Hi @andrew.vs-av, Have you followed the Bridging guide here? https://www.3cx.com/docs/manual/connecting-pbx-bridges/ We also have an Academy video dedicated to Bridges: https://www.3cx.com/3cxacademy/videos/advanced/3cx-bridge-configuration/
  2. VasilisV_3CX

    3CX Desktop App -- Installation failed

    Hi @jms, Can you run the installer as Administrator? Does that work? Are you running any AV software on the PC? If so, disable it and try the installation as admin again, does that work?
  3. VasilisV_3CX

    Solved Doesn't work user sync in 3CX/MS integration

    Glad you figured this out @Artem Khvostenko, if you need anything else feel free to open a new thread!
  4. VasilisV_3CX

    Missed calls reports does not match call log

    Hi @saint_, If you run a Call Report for that extension over that month, for answered and unanswered - does the report match the graph?
  5. VasilisV_3CX

    Echotest unregistered

    Hi @RP!, I'm not sure how this would happen to be honest. I'd now try to restart the server entirely. If that doesn't work, and if it's a slow and small system, you may want to consider backing up and reinstalling.
  6. VasilisV_3CX

    Echotest unregistered

    Hi @RP!, Can you go ahead and restart your "3CX PhoneSystem 01 IVR Server" from the Dashboard >> Services, select the service and only and click restart. Let me know if that works.
  7. VasilisV_3CX

    Solved Copy number from Windows App Client

    Hi @beta_Rigel, I understand, we'll take your input into consideration! For now however, it is going to have to be copied the way you mentioned. The alternative for now is having Management Console access to the contacts and copying from there.
  8. VasilisV_3CX

    No 3CX notification when push-notifications fail.

    Hi @eska, At the time of writing this, I'm not aware of this feature coming to iOS just now I'm afraid.
  9. VasilisV_3CX

    Chat notification when adding a renamed old extension

    Hi @Ronin, I'll PM you shortly.
  10. VasilisV_3CX

    Chat notification when adding a renamed old extension

    Hi @Ronin, Can you replicate this with all chat groups or is it specifically one group? If you create a new chat group and 2 new extensions, then remove the one and delete it and readd it - does the same thing happen with a new group? Is the user of the extension that'll be deleted...
  11. VasilisV_3CX

    Solved Disable chat sound

    Hi @homeshop, I'm afraid there is no global disabling of the setting for all members from the start or by the admin, it's on a user basis, so each user will need to disable their notification sound themselves.
  12. VasilisV_3CX

    Chat notification when adding a renamed old extension

    Ah thanks for explaining that more! I know exactly what you're talking about. I've tried to replicate it and I'm not able to, not by removing the extension prior to deletion or leaving it in the chat group and then deleting it and recreating it. Can you provide more information regarding your...
  13. VasilisV_3CX

    Chat notification when adding a renamed old extension

    Hi @Ronin, Can you provide me the steps to reproduce? I've tried what you've mentioned above in Groups and in Queues (Live Chat?), and I don't get this error.
  14. VasilisV_3CX

    Solved Copy number from Windows App Client

    Hi @beta_Rigel, If you click on your Calls section in the Web Client, you can select it and copy it out? What client are you using?
  15. VasilisV_3CX

    Voicemail PlayFile call ending abruptly

    Hi @armast, Can you try the following: Ensure "Ring my mobile simultaneously" is turned off for the test. Try it again, do you get the PlayFile call and are you able to listen to it? If yes, Enable "Ring my mobile simultaneously" and change the mobile number to an internal registered...
  16. VasilisV_3CX

    Solved Wrong link in meeting?!?

    Ah I see, okay. From now on you can copy the link(s) from the Google Calendar one. If you need anything else @homeshop, feel free to open a new thread!
  17. VasilisV_3CX

    No 3CX notification when push-notifications fail.

    Hi @eska, For Android devices we have an option in the menu on the top left: Keep Alive, which won't cause the extension to unregister but it will consume more battery.
  18. VasilisV_3CX

    Solved Wrong link in meeting?!?

    Hi @homeshop, I'm not following, when you create a WebMeeting, you get this message (as the Creator): And then Google Calendar opens and you'll see this link, which is meant to be used by participants:
  19. VasilisV_3CX

    Why is SP3 calling SP2?

    Hi @ElementalWindX, We've had this sort of issue before and as @SteveITS mentioned, it was a PBCAK. To kill the SP1 to SP2 call, they can just press one of the BLFs and hang up. It'll kill both calls.
  20. VasilisV_3CX

    Change "Working Elsewhere" to be available?

    Hi @Mora, I'm afraid that the issue is an Office 365 one and not a 3CX one. I've googled and found various open threads, one bug reported to them was actually exactly what you wanted: Working Elsewhere showing as "Free". As far as 3CX is concerned, you can find our mapping in the Management...
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