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  1. IP Phones not registering with 3CX SMB (10 Users)

    Thankyou. I have followed these steps. I have setup Yealink T54W as an SBC but it does not register (go green), I . I have tried to upgrade the firmware several times, but it becomes stuck in the firware update for hours and never completes the update. have also setup another SBC on a Windows...

  2. IP Phones not registering with 3CX SMB (10 Users)

    The network has been blacklisted from the 3CX Portable for over 7 days. Can you please take https://1462.3cx.cloud/#/login off the blacklist

  3. IP Phones not registering with 3CX SMB (10 Users)

    Thankyou, the IP Address has been blacklisted for 5 days, can you please unlisted it ?

  4. IP Phones not registering with 3CX SMB (10 Users)

    Thanks again, I have updated the phones to the latest firmware, reset settings to factory default , then re-add the phones to the selected user and they still have no service. Thanks

  5. IP Phones not registering with 3CX SMB (10 Users)

    Thank, I have noticed this version there is no setting to stop the IP Address from being blacklisted. Also the phone login password changes, can you please advise what password should I use, without reseting the phone. . Regards,

  6. IP Phones not registering with 3CX SMB (10 Users)

    I am having a problem adding Yealink SIP-T54W Phone to 3CX SMB Only Hosted Edition. I go to User, IP Phone, add phone, select the mode Yealink SIP-T54Wl, add the mac address. then next, then I copy the auto provision URL and copy, the login into the SIP-T54W phone, go to setting, auto provision...

  7. Event ID: 12289, now the Trunk Service have gone off line and not registering with the service provider.

    Hi Andreas, This issue is 100% related to 3CX, they have disable or restricted service of the SMB Account. Can you please look into the matter. Regards,

  8. Event ID: 12289, now the Trunk Service have gone off line and not registering with the service provider.

    Hi Andreas, I have spoken to the provider and they stated nothing has changed on their side and their service is working fine. I connected another Sip Device to the same service provider trunk and it works, hence it must be the 3CX System, We get the below error. Device 0433781284 dialed on...

  9. Event ID: 12289, now the Trunk Service have gone off line and not registering with the service provider.

    Hi, the below error was recieved Event ID: 12289, now the Trunk Service have gone off line and not registering with the service provider. Event Log TypeWarning Event ID12289 Date DetailsDevice xxx dialed on (AnyLinexxx has reached max amount of calls - Call (from...

  10. Different Outbound Caller ID does not work in SMB (10 Users) Version 20.0 Update 5 (Build 538)

    Thankyou. The Ring Group is now correctly correctly. However we stillhave an issue witht the outbound rules. I have added 90298202800 and strip 1 the first digit, but it did not work. I have change the number with the voice & chat profile to inlcude the extra digit 9, I have also added extra...

  11. Different Outbound Caller ID does not work in SMB (10 Users) Version 20.0 Update 5 (Build 538)

    The only way I can get this function to work is to go to the primary Outbound Rules and then select that phone number in that rule. However this effect all other users. I want to have two functional Outbound Rules to works per each selected users... see attached.

  12. Different Outbound Caller ID does not work in SMB (10 Users) Version 20.0 Update 5 (Build 538)

    Hi Yiannish, Sorry, I have have tried to strip the outbound number but it is still not working.SMB has strick limitations. The user is trying to dial out from phone number 0298202800 which is selected in the Outbound Called ID within her profile and also set as a prefix in the Outbound Rules. I...

  13. Different Outbound Caller ID does not work in SMB (10 Users) Version 20.0 Update 5 (Build 538)

    Thank you, it was ticked, I unticked it and re-ticked it.

  14. Different Outbound Caller ID does not work in SMB (10 Users) Version 20.0 Update 5 (Build 538)

    Thank you , I followed your instructions, all the Ring Group are ticked in the profiles > fowarding etc. Second the users are members of that Ring All Group. But it still incomming calls come into one extension, (users). Another issue is when you ring into the main ring group numbe (call...

  15. Different Outbound Caller ID does not work in SMB (10 Users) Version 20.0 Update 5 (Build 538)

    That setting was already selecrted to all users within the group.

  16. Different Outbound Caller ID does not work in SMB (10 Users) Version 20.0 Update 5 (Build 538)

    It only rings a single user within that Ring Group

  17. Different Outbound Caller ID does not work in SMB (10 Users) Version 20.0 Update 5 (Build 538)

    Thankyou for your help. Please see the attached image about the call handling Thankyou for your help, please see the attached images from the call handling .When the incomming call occurs for that DID number, it does not ring for all users within that call handle group.

  18. Different Outbound Caller ID does not work in SMB (10 Users) Version 20.0 Update 5 (Build 538)

    Hi, we have SMB (10 Users) Version 20.0 Update 5 (Build 538) , with 5 sip trunks setup in the outbound rules. This version only allows to setup one department only, one of our users want to setup their Outbound Caller ID to sip trunk (outbound rule 5), but when they make a outbound call, the...
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