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  1. Cisco SPA504G Phones - Change Extension # - Elastix 2.4.0-19 Server - Not Working

    I have an older Elastix PBX server running fine for years. We're about to upgrade to 3CX Enterprise but for the time being I'm sticking with the Elastix server as is. We've had a few employees move around the office and I cannot seem to get the phones (Cisco SPA504G) to accept the new extensions...
  2. Users can call extensions but not the main PSTN phone

    Thanks. Now I see that FREE/SMB refers to two of the different versions of 3cx.
  3. Users can call extensions but not the main PSTN phone

    Alejandro, Thank you again for your replies on this. I need to ask for a little more clarification. And of course the lack of information on this end is abundant. The previous IT team are long gone, did not document anything and the client has little to no understanding of the issue. So that...
  4. Users can call extensions but not the main PSTN phone

    Tried again this morning to dial from my extension to the main PSTN number in the other branch office. The call rang twice then went silent for about 15 seconds then I got a busy signal. Checking the CDR report using the Elastix web interface I see the call. Src. Channel = SIP/6305-0000000d...
  5. Users can call extensions but not the main PSTN phone

    Thanks Alejandro. Sorry to be so clueless for the moment on this. The login I'm using does not have permissions to access the log files. But they are getting that taken care of. To confirm, you're saying that Elastix v2.4.0-19 is a free version? The gentleman who set this up is no longer with...
  6. Users can call extensions but not the main PSTN phone

    leejor, thanks for your reply. Let me see if I can reply concisely on this: Cannot answer your first point about calls to the other branch. Too little information for the moment but I'm working it. All other calls to the PSTN work fine, in either branch. It's only when someone dials the direct...
  7. Users can call extensions but not the main PSTN phone

    Just started working with this PBX system. The system is an instance of Elastix (v2.4.0-19)running on a VM on the main server. The office I'm in is about 40 miles away from another branch office. The users in each branch can dial each other by using their extension numbers, but when someone...