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  1. Solved Android and IOS softphone not ringing in call queue

    OK, I think I have sorted it out...I installed the latest update (3.2) onto the mobile device and looks like it appears to be working now.

  2. Solved Android and IOS softphone not ringing in call queue

    Sorry YiannisH, I have tried a number of times and when I close the client on the mobile phone (Android), the extension still de-registers itself. I tried sending the email and using the link in the email to reprovision, and also used the QR code in the extension's "client" tab. All no good.

  3. Solved Android and IOS softphone not ringing in call queue

    No, it goes directly to voicemail and also in the extensions page, it shows with a red dot, though on the mobile device with the client open, it shows green with presence. If I open the agent on the device, it does show as present (green dot).

  4. Solved Android and IOS softphone not ringing in call queue

    Hi YiannisH, Thank you for the reply. I opened the client on the mobile device and it rang OK but when I closed the client on the mobile device, it didn't ring. Also, the mobile device has its own extension and is available and logged in.

  5. Solved Android and IOS softphone not ringing in call queue

    Hi guys, I have a client where I had set their mobile phones up with the mobile softphones, created an extension for them and put them all into a ring group. This worked perfectly as the mobile softphones rang at the same time as the office phones. I then had the need to create a call queue and...
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