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  1. Mobile app contacts

    Thanks bitn2. I had the client log into their web portal and we found the contacts in there.

  2. Mobile app contacts

    Hi, Where are the contacts that are stored inside the mobile app located? I can't see them in the admin portal in the Phonebook area. I have also had a look at the extensions and can't find them in there either. These contacts were added through the app itself as people called the client...

  3. RPS Registration

    Thanks. Is there any way of finding out if they are registered in RPS?

  4. RPS Registration

    This is the phone screen from the system.

  5. RPS Registration

    Thanks Theodoros. I am actually taking over a client's system and they are still on V18! The previous provider did nothing with regards to the set up nor any updates on the system. The only thing is that the phones (i.e. one phone per location) are also set up as SBC / router phones.

  6. RPS Registration

    Hi, Just wondering if a Yealink phone (T53W) is set up as an SBC as well as a phone, is the phone also registered with RPS or is there a way to find out? Thanks, Rob

  7. Free SMB 20 licenses

    Thanks Oleg, I'll have a look.

  8. Free SMB 20 licenses

    OK, so these are already ready set up and just need activating and setting up, and are only limited in functionality and not available for any of my clients to use?

  9. Free SMB 20 licenses

    Hi Oleg, Thanks for the reply. I was referring to the two SMB 20 licenses we were given last year:

  10. Free SMB 20 licenses

    I finally may have an option to use one of these licenses as I was talking to a client who wants a "free phone system"! So I just basically spin one of these up on LightSail and apply the license as they do also want actual desk and cordless handsets. Also, how does the licensing work? I believe...

  11. Solved Call Queue being ignored completely

    Thanks Theodoros. I'll have a read. Have a great day.

  12. Solved Call Queue being ignored completely

    ThanksTheodoros & Oleg. So, this option is now only available from the browser? Wow, so I had a look and there is no real way to manage it yourself other than having to log into it, change the setting and then log out again. Will this feature be added again?

  13. Solved Call Queue being ignored completely

    Hey guys, I have a situation where a V20 upgrade (currently running 20.0.0.1620) is completely ignoring a call queue it is set up to use. To explain more: I had set an inbound queue back in V18 which was working fine. Upgraded the system a few weeks back to V20. Client was setting their system...

  14. Solved Locating voicemail messages

    Thanks Theodoros, I located them by logging into the web portal > voicemail and downloaded the ones they needed. So simple! Thanks for your help.

  15. Solved Locating voicemail messages

    Thanks Theodoros, checking now.

  16. Solved Locating voicemail messages

    Hi all, I have a situation where we set up email forwarding for voicemail messages but the voicemail messages were never received (email issue). They were recorded so should be in the system somewhere. Does anyone know where to find these messages (I was able to do this in v18 relatively...

  17. Voicemail location (if there is one)

    Thanks Theodoros, this is an image of the flow:

  18. Voicemail location (if there is one)

    Hi guys, I created a small flow which is used afterhours where a caller calls in, they hear a message and that gets emailed to a specific email address. This was working fine until they provided an incorrect email address (which was not active) so none of the emails were received. Is there any...

  19. Recording messages on the fly

    Hey guys, I have a question from a prospect: They like to have a day off occasionally and would like to record a message for the following day (when they have it off) and then have that message play in afterhours mode, without having to have me record the message for them and set it to active...

  20. Run call flow during holiday period

    Got it worked out, it's amazing what a little sleep can do! I set up and tested the following successfully: Xmas_2022_2023 - split time as suggested above. PublicHolidays - set to 3CX Holidays WorkHours - set to 3CX work Hours AfterHours - set to 3CX After Hours Thanks for your help...
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