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  1. Solved Switch from on-prem to hosted admin gone

    Once i switched to hosted and log in with my system owner i do not see the admin icon in the bottom left corner, only the apps icon. How do i get around this?

  2. Solved Yealink t46U remote phone not fully provisioning

    Go to know, don't download the firmware from the Yealink site. The firmware from the 3CX download worked for the T46U. It had the .15 firmware and the 3CX site had the .16 firmware download. I deleted the phone from 3CX, upgraded to the firmware from the 3CX site and factory reset. Add back...

  3. Solved Yealink t46U remote phone not fully provisioning

    local firewall is off. All local yealink phones work. The App also works off network. I tried another new yealink phone t54w and it does the same thing.

  4. Solved Yealink t46U remote phone not fully provisioning

    Yes. Firmware was download from yealink and installedbefore anything else.

  5. Solved Yealink t46U remote phone not fully provisioning

    I am assuming the connection Information should have values.

  6. Solved Yealink t46U remote phone not fully provisioning

    Thank you for your response. Please see below. 1. The time, time zone and set for daylight savings change on the 3CX windows computer is correct 2. 3CX provide FQDN 3. Both sides have ipv6 enabled 4. Both UDP and TCP objects in the firewall are open

  7. Solved Yealink t46U remote phone not fully provisioning

    Using Version 20 release 7. I created a new extension and added a new T46U phone as a remote router phone. Booted up the phone offsite and it received the provision file on the phone, changed the password, setup the BLF's but shows No Service. The event log shows it sent the provision file...

  8. Solved Remove Picture from profile

    I just found if you go into admin the users and click on the dots for the user you can choose impersonate user. Nice feature.

  9. Solved Remove Picture from profile

    I have a bank client that needs to be able to remove the users profile pictures. Can they do this without logging in as the user? If not, how would they do this without knowing the users password?

  10. Version 20 Install Error

    So not 34 hours? This is what i found on LE's website Limit Up to 5 certificates can be issued per exact same set of identifiers every 7 days. This is a global limit, and all new order requests, regardless of which account submits them, count towards this limit. The ability to request new...

  11. Version 20 Install Error

    I created a new setupconfig file for the install and installed 3CX that way then restored from backup once 3CX was installed and that worked for one of the locations. The second location now gets an error saying i tried to many certificate requests. How long does that take to reset? If i...

  12. Version 20 Install Error

    I have created backups and uninstalled version 18 for 5 locations. 3 locations install version 20 correctly and 2 are giving me the error "An Installation process is already running from another connection. Only one client session is allowed to launch and finalize the 3CX installation process."...

  13. Extensions First on BLF

    Is it possible to list extension number first before the name on BLF's?

  14. Unable to upgrade firmware on multiple phones at once

    I am having the same issue. Most of the time no phone firmware will upgrade. Issue started with V20. I ended up logging into each Yealink phone and manually upgrading.

  15. Hide stats from queue members

    Anyway to hide the Answered calls and abandoned calls in the queue reports from other users in the queue? Seems they were not seen in V18 and now are in V20.

  16. Recording Archives

    We have setup Recording archives after upgrading a client to V20 from V18. Seems after the upgrade all the archiving that was setup in V18 is gone. After the archiving is setup for 30 days to SMB and saved it does not archive. We click the Archive Button, and it finishes but does not archive...

  17. Can't Edit or Select SIP Trunk from PRI Gateway

    I am having the same issue with version 20. I need to edit a PRI trunk and the only option is to delete the trunk and when you hover the mouse over the trunk i get a red circle with a line through it. I am on the latest updates and have tried rebooting. Any resolution?

  18. Version 20 PRI Trunk cannot edit

    I upgrade this client to version 20 a while ago. I tried to setup holiday prompts and found when i go to voice and chat and try to edit the PRI line i just get a red circle with a line through it and will does not give me the option to edit the trunk. The only option is delete. It is a Patton...

  19. picture

    I have seen threads from 5 years ago saying a feature will be added to allow admins the ability to change extension pictures in the webclient. We have people uploading pictures of their pets. Would also be nice to turn the feature off for users or departments. Does V20 have these abilities?

  20. 3CX V20, Update 2 Release Candidate

    I am glad the add Holiday message option is back. I had a coupled upset customers for this American July 4th holiday. I would like to see the ability to send a welcome message without having to reset all the passwords on an extension. Would be nice that just the webclient password changes or...
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