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  1. NickD_3CX

    Solved SSL renewal failed

    There seems to be something missing in the installation that could be causing this fail. I think the shortest route to a solution would be to: Take a Full Backup and download it to your local machine. If this is a Virtual Machine, shut it down Create a new Virtual Machine and do a new Debian...
  2. NickD_3CX

    Solved Oddity stopping integration

    That is really strange, so the FQDN you have used for the 3CX installation is a non-3CX FQDN and you have used the same FQDN for Teams, correct? If this is the case, can you go to https://www.sslshopper.com/ssl-checker.html and input the <FQDN>:5061, e.g. pbx.mydomain.uk:5061, and check if...
  3. NickD_3CX

    Outbound call MS Teams doesn't work

    At this point, I really couldn't say. I think you need to contact your 3CX Partner or contact the 3CX Support Team directly for help on the matter.
  4. NickD_3CX

    Outbound call MS Teams doesn't work

    Yes, this looks like the right format although the number seems a bit short for a UK number.
  5. NickD_3CX

    Solved Oddity stopping integration

    While the system is in Verbose, make a call from the Teams client to *777, then immediately go to Dashboard --> Activity Log and filter with the last call ID (in my example it was 9): Below you should see some logs, the are read from bottom to top, so start from the bottom and don't forget to...
  6. NickD_3CX

    no audio sip stun

    The LAN IP of the SBC goes in that field. But if you assign the IP Phone to an Extension from the "Phones" node in the Management Console after you factory reset it, it will fill this field in automatically, assuming of course that you have the SBC already setup on the LAN the phone is.
  7. NickD_3CX

    no audio sip stun

    That is correct. If you have multiple STUN IP Phones at the same remote location behind the same Public IP, each one must have a unique SIP port and RTP Port range usually of at least 12 ports (some phones require more, check guides) When switching Provisioning Method, it's best to Factory...
  8. NickD_3CX

    Google cloud storage for backups - multiple instances setup

    Your not overlooking something. The implementation we have requires the installation to view all buckets, when you click on location it lists all of them, and if it can't it shows an error. Granted the error is a bit misleading, but to isolate you need to to do what @kieferschild suggested.
  9. NickD_3CX

    Phones missing from Phone list, Can make outpbound calls, Inbound - goes to VM instead of Ring group. Dashboard shows 0/10 for Extensions Up.

    I am thinking it might be something very similar. @princer800 When you make outbound calls, while the call is active, if you go to the Dashboard does the active call counter go up or remain 0? At least to see if the calls are going out through this system.
  10. NickD_3CX

    Solved Unable to access FQDN from external sources

    Excellent! In that case, I will go ahead an mark this thread as 'Solved'.
  11. NickD_3CX

    user not able to open chat

    Hi! Try upgrading to the latest version of V18 as you seem to be a few updates behind. Then, go to Dashboard and check the "Chat Logs" line. If it says "Disabled", click it and enable it, then go to Reporting --> Chat Logs --> Settings, and from here you could enable the option to...
  12. NickD_3CX

    Both sides of conversation not heard - but both sides recorded.

    I'm glad you found a way around this. The only thing I could think is if you had enabled "Supports Re-Invite" in the SIP Trunk "Options" tab, but that would mean that someone has tinkered with the settings, because that is always off by default. If that was on, and after a hold/unhold attempt...
  13. NickD_3CX

    Solved Password reset has reset everything.

    I'll mark this as 'Solved' as you seem to have got to the bottom of it, feel free though to open another thread.
  14. NickD_3CX

    M365 Integration not working correctly

    Hi Jason, Could it be that you have already created another extension with the same emails as these 2 users and they have been created, but not with the Extension Number you are expecting? If this is not the case: Enable Verbose logging from Dashboard --> Activity Log --> Settings Restart the...
  15. NickD_3CX

    Solved Unable to access FQDN from external sources

    Glad to hear you got it all sorted out! Just make sure that that you re-run the 3CX Firewall Checker and that everything comes back green, that is the best benchmark to see if everything was done correctly.
  16. NickD_3CX

    Solved license_error.HTTP/1.1 400 Bad Request

    Indeed this happens in rare cases and usually on accounts that may have been around for some years, as over the years the validations and what each field can accept as values has changed. For anyone else having this issue, which shouldn't be too many, either drop me a PM explaining the...
  17. NickD_3CX

    M365 Integration not working correctly

    Hi Jason, Check in Azure that these users have a First Name, Last Name and Display Name filled in. If you need to make any changes, fill in these fields and then try restarting the 3CX Services once to see if this addresses the problem for these 2 users.
  18. NickD_3CX

    Solved Password reset has reset everything.

    I don't think it has anything to do with the USG, but if you have installed 3CX multiple times with the same License Key, this will happen. Each time a service is restarted or the server, that specific 3CX installation goes and changes the FQDN to it's own Public IP Address. Of course though, so...
  19. NickD_3CX

    Solved license_error.HTTP/1.1 400 Bad Request

    Can you send me the FQDN of this system in a PM please so I can check?
  20. NickD_3CX

    Solved Hotfix Update from 18.0.3.450 to 18.0.3.461

    It looks like upgrade went fine for you which I am very happy to hear. I will be marking this thread as 'Solved', but if there is anything else you need, feel free to create a new thread on our forums!
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