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  1. Upgrade 18.0 9B not detected

    The update repository file was blank once i populated this it updated as expected

  2. Upgrade 18.0 9B not detected

    I have a PBX that never listed the 9b update as such it has failed to pickup the updated license, all my other pbx's auto applied the 9b update and now i have gone past the date this can apply through the web console. I have tried from root running an apt-get update and apt-get upgrade commands...

  3. Bridged PBX Issues Following update

    Yes that’s what I see but the issue is not call history, on the users client they dial 4111 to speak to Fred on the briged pbx then on their client it shows they are calling anne on 111 as it’s stripped the 4 off so it confuses them as they think they have dialed the wrong person.

  4. Bridged PBX Issues Following update

    That’s what we have always been doing but since two updates ago it shows the contact on the local pbx as the rule removes the prefix so person failed shows on local pbx . Was working fine for 3 years before two updates ago

  5. Bridged PBX Issues Following update

    Since the last update we have 3 bridged PBX's that when the client calls an extension on a bridged PBX it changes from the bridge number to the local user on their pbx as contact. This makes them feel they have dialled the incorrect person. It is as thou it is removing the prefix number from...

  6. Gamma - 200 OK does not get acknowledged

    Thanks for the information, i have checked and the public IP is enabled and correct. I will have to try and run some packet captures to get further information, although this is a little tricky as it happens for about 5 minute period a couple of times a day at random times.

  7. Gamma - 200 OK does not get acknowledged

    We use a self hosted 3cx pbx, with gamma as a sip provider. Currently on version 18.0 update 7 using Fanvil x4u handsets and 3cx smartphone app. At random times of the day outbound calls can not be made from the smart app or the desk phones. I have raised a ticket with Gamma as i felt it was...

  8. Bose HC700 Audio Issues

    I agree there just seems to be something non compatible, ill try a few other codecs as you have suggested. Thanks for your advice

  9. Bose HC700 Audio Issues

    That is already the first codec in the list unfortunately

  10. Bose HC700 Audio Issues

    I have just tried the web client in Teams and within 3CX, The Teams web client sounded a lot clearer and not crackle where as through the 3CX web client the call was far worse with crackle on the call.

  11. Bose HC700 Audio Issues

    Yes another headset is fine both wired and Bluetooth. Issue only happens in 3CX client, if i use the Bose headset in Teams the microphone is crystal clear. There has to be something with the 3cx clients web windows etc and the Bose device which is causing it. I have played with all settings...

  12. Bose HC700 Audio Issues

    We have a client who has gone out and bought several Bose HC700 headsets. I know they are not supported on 3CX but the client is beyond the point of returning these and they are not cheap. They are having issues where as there voice crackles and breaks up on calls. These headsets are crystal...

  13. 3CX V18: Connecting Teams & Customers - Faster, Better, More Efficiently

    Where am i going to generate the CSR to buy a certificate im a little confused how i create a CSR can some one point me in the right direction ?

  14. Android Issues

    Thanks, i have already tried a new extension and that has the same issues, i suspect it is not actually the 3cx app having the issues but more the Samsung notification settings somewhere on the devices. Second one many thanks for this i will get the user to try and let you know.

  15. Android Issues

    Samsung S20 Android 10 16.6.2 3CX PBX Version: 16.0.1078 Debian WiFi Hosted The customer tells me it happens on all calls on his device details above and belives his collegues have the same issue also use the same handset. Second Issue is on a different customer and different PBX his handset...

  16. Android Issues

    I don't have an android handset in order to test a few issues customers are having, can anyone assist with the following two issues? 1. A call comes in the notification of the call appears for a few seconds and then disapears 2. When a user is on a 3cx call and a mobile call comes in their 3cx...

  17. RDP stealing focus

    I hadn't spotted that so thanks, i have no control over the servers they are connecting so looks like i may struggle. Thanks anyway

  18. RDP stealing focus

    I have some users who use RDP to a remote server, they are running the Chrome plugin on their local machine outside of the RDP session, the issue i have is when the phone rings the chrome plugin does not appear on top of the RDP session which i would like. Has anyone found a way around this ?

  19. Disk Space

    Yes i am 100% sure this is the correct installation, it is happening every evening. One day i went into the 3CX console and it reported 0% free on system and call recording drives, rebooted and it was fine. See df-h below

  20. Disk Space

    (2.3 Mb Space left out of 500 Mb). As a result of this, recordings, logging and voicemail services are disabled until this problem is resolved. Login to the machine, free up some space or add more disk space and reboot the server. Getting the same every night now, i can not see any location...
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