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  1. vintegrity

    Confusion about wp-chat

    Hi, I was able to get chat configured and tied to a single extension/user but is it possible for other users to monitor the income chat as well? I looked through the plug-in and it seems to only be configurable for one user. Is there something I'm missing? Does my version maybe not support...
  2. vintegrity

    Conference call

    Hello, a client has told me that they often get on a conference with other employees and then call a customer. If the customer doesn't answer they leave a voicemail and hang up which leaves that third caller (voicemail) connected and possibly prompting for a while. There's logically no way for...
  3. vintegrity

    3CX chat logs and call recordings permissions

    Hi, I was recently asked to make sure that only a couple of people in the company have access to the call recordings and chat logs specifically. They will still need access to other areas of administration. Is there a way to do this?
  4. vintegrity

    Upgrade to V16 no detection of new phones

    It's running on Server 2012. Thanks for the article I'll double-check and see if something might have changed for some reason.
  5. vintegrity

    Upgrade to V16 no detection of new phones

    Hi, I've been running into a confusing problem since I upgraded from 15.5 to 16. I backed up 3CX then uninstalled 15 and installed 16 (I didn't manually erase any directories) then restored the config and everything seemed to be working properly. I recently noticed that added phones are not...
  6. vintegrity

    One inbound number failing

    I just wanted to update the forum with the solution. The problem was that our trunk number had a * in front of it. So it looked like *8135555555. I switched it to 18135555555 and the calls from the problem number are now coming in properly..
  7. vintegrity

    One inbound number failing

    It's just one customer calling either of our DID's. It's seems to be something specific to that customer phone number. That's why I thought it was Flowroute's problem but they say it's not.
  8. vintegrity

    One inbound number failing

    Yes it's just one trunk. I will go through the guide carefully. Thanks.
  9. vintegrity

    One inbound number failing

    Hi, no nothing in the blacklist.
  10. vintegrity

    One inbound number failing

    Hi Craig, I'm sorry I misunderstood. Yes I do have my inbound routes starting with * for both of my phone numbers. The phone number that I'm having a problem getting a call from isn't one of mine...just an outside client. Other incoming numbers from the same area code and identical format are...
  11. vintegrity

    One inbound number failing

    No, and I've called from another number in the same area code as the problem number and the call was fine. It seems to be something specific about this individual number but I'm not sure what it could be.
  12. vintegrity

    One inbound number failing

    Hi all, I'm running into an issue where one customer is unable to call us. Of course it happens to be an important customer. We haven't noticed any other issues and we are able to call them outbound. We contacted our provider Flowroute and they think the issue is with 3CX but like I said...
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