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  1. Teams Certificate

    From my experience none of the free certificates were supported by Microsoft, even attempting to use cheaper providers such as Comodo caused us an issue. Eventually we found GoDaddy were offering very reasonable 1 year basic certificate for £3.99 which is working for this integration.

  2. Queue Calls Rejected by Teams

    Hi Everyone, We have recently deployed Teams integration onto our PBX and the routing of calls between Teams and 3CX appeared to be working well until we received some inbound calls to one of our queues. When receiving a queue call all extensions with Teams integration enabled would ring for a...

  3. Solved 408 Request Time Out

    Reprovisioned them all to make sure the config had taken effect?

  4. Solved 408 Request Time Out

    Did you change all the phones to use a unique local SIP port?

  5. Solved 408 Request Time Out

    20 or so per handset should be fine. And yes, as they are all trying to use the same port they may be confliciting with each other if your firewall is not intelligent enough to handlke that configuration.

  6. Solved 408 Request Time Out

    Please assign each handset it'w own local SIP Port, RE: STUN ensure you allow port 3478 UDP outbound on your firewall.

  7. Solved 408 Request Time Out

    Have you allocated a large enough range of SIP ports assuming you are using these extensions in DIRECT SIP (STUN) mode. Additionally have you allowed communication outbound from the handsets to the 3CX STUN servers?

  8. Solved 408 Request Time Out

    Please can you supply more details of your setup, where are you hosting this, how are the phones connected, what firewall are you using?

  9. Webmeeting Usage Reports

    Hi All, We have had numerous requests from customers who would like to generate reports of webmeeting usage. We are aware each user recieves a report at the end of the meeting but the customers are keen to track adoption and usage accross the organisation. Is anything like this in the pipeline?

  10. Official Support for Snom C520-WiMi

    Hi @TadenHerra, not officially and the stock firmware can lead to ghost calls with these, if you experience this issue I have a beta 3CX firmware from SNOM I can share.

  11. Segregating Call Recordings by User Type

    Hi Chris, You can restrict access to viewing call recordings on an extension group basis. If you were to create a contact centre group and place the extensions as well as the manager in it this would allow you to grant access to the manager to only recordings from that group. Hope this helps...

  12. Error in server side CRM if response from API is empty

    Hi Ernesto, please find it attached

  13. Music on hold - stop repeating

    Nope unfortunately not. You could just add silence to the end of the file using a tool like Audacity?

  14. Ring Group with an extension that forwards to Mobile number

    Souren Dadaian I do not believe you can fix point 1 as this is simply due to the time taken to connect through the GSM carrier to the mobile. For point 2 your SIP trunk will need to permit you to transmit a CLI you do not own but if you set the following Outbound parameters calls to the...

  15. Error in server side CRM if response from API is empty

    Hi All, I am currently attempting to develop a CRM integration via the integration editor. All functions are working with the exception of popping a new contact record at the time of creation. Unfortunately our API sends a response of simply '[]' for search queries which do not return any...
    • Chris_F
    • Thread
    • crm integration
    • Replies: 3
    • Forum: Other

  16. Turn off the ability to dial an internal extension from a specific IVR

    I believe you misunderstand me. We already have routing to different locations at different times. You cannot disable the ability to dial an extension from the IVR prompt. This is the feature I am requesting.

  17. No Audio on remote Ext.. i can't hear or talk

    Have you opened port 5090 for UDP as well as TCP?

  18. Away status - internal calls still possible

    Ahh I see Nicholas, There are two ways you could make this work. One would be to have the receptionist use the intercom feature when attempting to reach extensions set as away. Alternatively, you could give her limited access to the administration portal to allow her to change the status of the...

  19. Away status - internal calls still possible

    No this is not possible using the Away profile, you could, however, configure one of the custom profiles to forward calls from external numbers to voicemail after 1 second and then using this as your 'away' profile.

  20. Call Recording

    Could you please supply the error message?
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