No Audio on remote Ext.. i can't hear or talk

[KhaledQuenawy]

No Audio on remote Ext.. i can't hear or talk ::
1- Sip ALG is disabled
2- i checked disallow use of Ext outside lan
3- PBX dilevered audio is check
but i still can't hear any voice from any Ext outside lan

 

[Saqqara]

What model of phones ?

How have you provisioned the phones - stun or sbc. If stun how many phones at the same location.

Any errors when you run the firewall check.

 

[KhaledQuenawy]

What model of phones ?

How have you provisioned the phones - stun or sbc. If stun how many phones at the same location.

Any errors when you run the firewall check.

one Fanvil X3SP and one android 3cx app ... firewall checker is fine

 

[Saqqara]

For the andriod - you need to untick ' Block Remote Tunnel Connections (3CX App connections with Tunnel enabled & SBC will be blocked)' - are you allowing port 5090 out from the router protecting the remote network.

 

[KhaledQuenawy]

For the andriod - you need to untick ' Block Remote Tunnel Connections (3CX App connections with Tunnel enabled & SBC will be blocked)' - are you allowing port 5090 out from the router protecting the remote network.

it is unchecked >> and about port 5090 i open this port on the router that the 3CX server connected to ... should i have open any ports in any network that any 3CX APP will connected to ... they may connected to any wifi netork in hotels .. airports i don't have access to these ???

 

[Chris_F]

Have you opened port 5090 for UDP as well as TCP?

 

[KhaledQuenawy]

Have you opened port 5090 for UDP as well as TCP?

yes it is opened on TCP and UDP