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  1. Snom D345 shows "Halten" when answering Queue/IVR calls - requires 2× Hold press to recover

    The issue affects all our phones, including the Snom D345 and D385. I've already tried that approach, but we manage our own provisioning server. My next step will be to attempt direct provisioning from 3CX. I'll report back with the results.

  2. Snom D345 shows "Halten" when answering Queue/IVR calls - requires 2× Hold press to recover

    Hello @AbdullaR_3CX, yes we are running the latest available version (10.1.175.16).

  3. Snom D345 shows "Halten" when answering Queue/IVR calls - requires 2× Hold press to recover

    Hello, When an agent answers an incoming call routed via a 3CX Queue or IVR on a Snom D345: 1. Agent presses the answer key 2. Phone immediately displays "Halten" (Hold) — no audio in either direction 3. Agent presses the Hold key → call enters Hold state again 4. Agent presses Hold a second...

  4. CX v20 Forwarding Calls – Need Help!

    Okay, thank you very much for the help!

  5. CX v20 Forwarding Calls – Need Help!

    @YiannisH_3CX – Quick update: Everything is functioning now, except that when we place calls to Poland or Austria, the main trunk number is shown instead of the caller’s number. If I change the Outbound P-Asserted-Identity parameter from LineNumber to OriginatorCallerId, the correct number is...

  6. CX v20 Forwarding Calls – Need Help!

    I tried it out with the template Telekom CompanyFlex Voice Data and it still doesnt work. Also when I use that template, the Main Trunk Number is displayed on the Called User Screen.

  7. CX v20 Forwarding Calls – Need Help!

    Im using Telekom CompanyFlex Voice Data Template. I'll try to recreate it and I'll let you know. Thank you very much!

  8. CX v20 Forwarding Calls – Need Help!

    These are the Parameters and OrginatorCallerId is configured on FromUserPart and P-AssertedIdentityUserPart. Thats I think the default on the template for telekom sip trunk. Should I change the FromUserPart Paramter to something else?

  9. CX v20 Forwarding Calls – Need Help!

    Yes exactly. 1620 belongs to group "TEISING" and 1740 belongs to group "GARCHING"

  10. CX v20 Forwarding Calls – Need Help!

    Here are the outbound dialing rules: [PLACE]-1: Prefix 000 → converted to + [PLACE]-2: Prefix 00 → converted to +49 [PLACE]-3: Prefix 0 → converted to +498634 (where 8634 is the local area code for that place)

  11. CX v20 Forwarding Calls – Need Help!

    Okay, now I’ll give you the real example without placeholders: Extension 1620 on trunk “TEI” has a forwarding rule that sends internal calls to its external phone number. When I dial 1620 from extension 1740 on trunk “GAR,” the call fails—and the SIP logs show it’s trying to place the call over...

  12. CX v20 Forwarding Calls – Need Help!

  13. CX v20 Forwarding Calls – Need Help!

    @NicholasP_3CX Thank you for the suggestion. I’ve disabled the E.164 settings as you advised, but I’m still seeing the wrong trunk being used: it’s trying to place the call out via trunk-2 while using the caller ID (number) from trunk-1, and of course that fails. Any idea what might still be...

  14. CX v20 Forwarding Calls – Need Help!

    Hello everyone, I’m running 3CX v20 with multiple SIP trunks and many extensions. Here’s the setup: TRUNK 1 • DID +1 111 111 111 → Extension 1000 TRUNK 2 • DID +2 222 222 222 → Extension 2000 We manage all call forwarding through the 3CX Web Client rather than on our SNOM phones. Extension...

  15. Issue with Converting Numbers in v20

    Got it, that makes sense now. I really appreciate the clarification—sorry about that!

  16. Issue with Converting Numbers in v20

    But there are two options inside the trunk to reformat the number: outgoing and incoming. So, what does "outgoing" refer to in this context?

  17. Issue with Converting Numbers in v20

    What is the purpose of reformatting the incoming numbers inside the trunk if it’s not working? I would have to create three outbound rules for one trunk, like you mentioned: 000 -> + 00 -> +49 0 -> +498634 And we have over 10 trunks, so it would get quite confusing if I handle this within the...

  18. Issue with Converting Numbers in v20

    Hi everyone, We recently updated to v20, and our provider now only supports numbers in the E.164 format. Previously, when dialing an international number, we used: 00049... And then stripped the first 0, resulting in 0049..., which worked fine. Now, in v20, I have one outbound rule per trunk...

  19. Upgrade from v18 to v20 – Blocked Access to Hotfixes

    Oh, okay – the logs indicate a different issue: [33m====== [17:35:15] Upgrade Result: *******************************************[39m { "result": "aborted", "time": "30-01-2025 17:35:15", "title": "File ownership problem", "message": "There are files under /var/lib/3cxpbx/Bin/nginx/conf...

  20. Upgrade from v18 to v20 – Blocked Access to Hotfixes

    Im on 18.0 Update 9 (Build 35)
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