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  1. bitn2

    Customer call quality issues

    Do all devices at that location have the problem—including mobile phones or hardware phones? If so, you—or whoever is responsible for the network—need to dig a bit deeper into the issue.
  2. bitn2

    Customer call quality issues

    If hardware phones or mobile phones on the same network don't have the problem, then something on the clients is causing it—antivirus software, for example.
  3. bitn2

    Looking for the old queue agent management page (used to re-add auto-logged-out agents)

    It’s still in the same place. Select the queue in the panel, and—provided you have the correct permissions—you can log agents in and out. There is surely a way to handle this via the API.
  4. bitn2

    Customer call quality issues

    Based on your screenshots, this is a network issue at that location. The Windows client is having trouble reaching 3CX.
  5. bitn2

    Account deleted how do i recover

    If its an SMB account, than no.
  6. bitn2

    Solved User unable to log in but no ip blacklisted

    In this case, the participant's public IP will be on the global blacklist. There is nothing you can do about it other than use a different public IP.
  7. bitn2

    IP Blacklisted

    If you dont have any access to your pbx, than you cant do anything. You didnt had admin access before? How are the phones connected to the pbx? If you have the free one hosted by 3cx, you cant use desk phones with it anymore.
  8. bitn2

    SMB Free Edition Discontinued?

    No key and no cost...
  9. bitn2

    Extremely slow connection issues, even from different offices; even the web admin panel takes a long time to load and keeps showing “Reconnecting”

    Sorry, i need to edit my post... Sure you can connect from anywhere... You can reboot it from your customer portal or from the webclient with admin access.
  10. bitn2

    IP Blacklisted

    Where is the pbx hosted? How are the desk phones connected to the pbx? Why you dont have access to your pbx?
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