Extremely slow connection issues, even from different offices; even the web admin panel takes a long time to load and keeps showing “Reconnecting”

[isolernou]

The client keeps reporting recurring de-registration of extensions. Nowdays is 104 and it has has been traced to severe backend latency on the 3CX cloud server (xxx.my3cx.es), not to client-side configuration. HAR captures show the WebClient login/bootstrap sequence taking 60–190+ seconds end-to-end, with individual API calls exhibiting abnormal wait times of 10–26 seconds (GetAccessToken, MyPhone/MPWebService.asmx) and WebSocket handshakes (/ws/webclient) taking 43–170 seconds to establish — all with zero HTTP-level errors (no 4xx/5xx).

Deleting expired PUSH subscription of extension 104, device Opera on Windows

 

[bitn2]

Did you reboot the server? Is this problem also from different networks?

 

[isolernou]

The server i cloud-hosted from 3CX, can i actually conect to it remotly?

 

[bitn2]

Sorry, i need to edit my post...

Sure you can connect from anywhere... You can reboot it from your customer portal or from the webclient with admin access.