Search results

  1. Zendesk Ticket creation issue 3CX V20 Update6

    Hi @AndreasP_3CX I have modified the XML to create tickets as internal notes, otherwise ticket is created as public ticket and Zendesk is sending all ticket content to the requester ( customer email ) I did not try to modify again to create contacts from non contact matching numbers, but I...

  2. V20 Update 6 RC3

    I am planning to upgrade to 16SC to use this function but I wonder which options are available for synchronizing to another DB. i can not see because it is disabled at me :) Is there hourly ? or real time sync option here? Daily is too big interval for me.

  3. Zendesk Ticket creation issue 3CX V20 Update6

    Thank you @ConceptsWeb It works if contact is added during the call and ticket is being created. if there is the same email address , then it fails to create a contact in Zendesk. i was thinking it would add number as a second number to existing contact card but it does not work in that way.

  4. Zendesk Ticket creation issue 3CX V20 Update6

    Hi , We have Zendesk integration and we can create tickets only if caller or called number is saved in a contact in Zendesk. Otherwise there is no ticket being created for the inbound or outbound call. 3CX is also not creating a contact itself if there is no contact. Is there way to create...

  5. 3CX Hosted + Call Scripts + Database connection

    Thank you Ernesto for the suggestion. writing a dummyname solved the issue. And Matthew thank you for your explanations about survey creator as an alternative in mind.

  6. 3CX Hosted + Call Scripts + Database connection

    Thank you sip caller Ernesto for the trick. i have reached the logs. issue is saving records to CSV file setting , which i do not need. i tried leaving this field empty in survey component , but this time it raised another error. System.ArgumentException: The value cannot be an empty...

  7. 3CX Hosted + Call Scripts + Database connection

    Hi, i have 3CX hosted Version 20.0 Update 6 (Build 708) ENTERPRISE 8SC Call flow designer 20.2.84.0 I modified the survey demo project with my database credentials (PostgreSQL) and built the app without compile errors. I uploaded the zip file from integrations >> call scripts. I am able to...

  8. 3cx creates tickets in Zendesk after working hours

    modifying template xml works for creating ticket as internal. Creating a trigger in Zendesk to prevent email sending could be a solution too. you are right. <Value Key="CommentBody" Type="String">[DateTime]: Answered incoming call from [Number] [Name] to [Agent]...

  9. 3cx creates tickets in Zendesk after working hours

    Thank you very much . it worked. now i am trying to stop customers receiving the automatic created call tickets. because ticket is created as public ticket and customer email is requester in the ticket and receives every detail with the call. Is there a way to stop customer receiving email...

  10. 3cx creates tickets in Zendesk after working hours

    Hello! , i have broken the Zendesk V2 template by mistake and i do not have the copy of XML. How can i find the default XML and make the integration again with my Zendesk. I tried CRM template generator but there is no defaults settings for zendesk v2there too. I would be glad if somebody send...
View older results
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom