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  1. Querying Background Tables?

    ok - thanks for the answer :)

  2. Querying Background Tables?

    Hi - thanks for the reply - i have used Aspect and Avaya phone systems where we were given access to back ground static and dynamic tables in order to query on our own reporting MI teams, are you saying this isnt available on this platform?

  3. Querying Background Tables?

    Afternoon All Im wondering if its possible to query the background tables of 3cx to gain information of agent ID's / Extensions? Ideally id like to know how long agents have spent in Do not disturb / Lunch etc etc My question is - is this actually possible? Many thanks in advance Dom

  4. How to calculate Hold times in 3cx

    Morning all Im just interested to know if there were specific reports which show how long agents have put customers on hold for? At present i cant find any report which is strange for a telephony system Many thanks for the assistance Dom

  5. Priority of Queues

    wow - thats brilliant - thank you for the help, ill test this out today :) Thanks again Dom

  6. Priority of Queues

    Afternoon guys Is there a way to prioritize certain queues to be answered first? E.g 3 Service calls in queue and olny 1 order - the order has come in later than the service but is still priority for the agents to answer? many thanks Dom

  7. Trying to Understand if Idle can Be calculated

    what reports do you supply and what prices? are you 3rd P

  8. Trying to Understand if Idle can Be calculated

    hi - thank you for your help. if the user doesn't log out the queues during Busy / DND / Lunch etc - they will still get calls? or is that not the case? also - do you know what logs i can look at to see in reporting to see this information? Thanks again for your help Dom

  9. Trying to Understand if Idle can Be calculated

    hi Guys im trying to work out if Idle can be calculated from 'out of the box' reports 3Cx offer. In the 'Agents in QueueStats' report i can get time logged into Queue and Overall talk, but im conscious agents get kicked out of queues when in different states. Can someone please tell me if you...

  10. Monitor Agent States

    what does @VoIPTools offer? thanks

  11. Monitor Agent States

    Hi We are new to 3CX so apologies if this has already been covered. On out old system we had the ability to monitor how long agents had spent in specific states (Lunch , Break, Returns, Emails etc etc) - on this system there doesnt seem to be any way of tracking this, or is there? and if not...
    • dommy575
    • Thread
    • agents monitoring
    • Replies: 4
    • Forum: SMB

  12. 3CX Queues

    is there any states that dont move agents out of queues - or do all move them out?

  13. 3CX Queues

    Hi - many thanks for the quick reply. Can this be done at Queue level? we want them to drop out of the Queues which have telephony associated to it, otherwise theyd still be presented calls, its just on a specific queue thanks again

  14. 3CX Queues

    Hi Guys i was wondering - We are trying to create a master queue where the agents will sit in all day , there is no telephony config associated to this queue, its just to give us other data. When we set this queue up, and the agent changed states it automatically logs them out of all queues...
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