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  1. Connecting to Salesforce, but "Test" button not finding a record

    Got the Test button working by setting phone book to exact match!

  2. Connecting to Salesforce, but "Test" button not finding a record

    We have a test Salesforce account with one record, with a phone number stored in the +1 format (like +15555551234). We're getting this message when pushing the "Test" button (using the +1 number we setup in the Salesforce record). CRM integration functions properly, but the contact number is...

  3. Yealink Router Phones not provisioning

    Did you configure the phones as Router Phones from the Admin Console, or the Management Console? (Router Phones have to be configured from the Admin Console) If the phones are properly setup as Router Phones, their IP will be something like 192.168.1.7:41887 (instead of 192.168.1.7:5060) in the...

  4. Solved Change User status in V.20 from Admin Panel

    Thanks Charles! - That's what I was looking for.

  5. Solved Change User status in V.20 from Admin Panel

    Previously, it was possible to take someone off DND status from the Management Console. Is it still possible in V.20?

  6. Max number of phones a Router Phone can handle

    Thanks for the replies! I'll add that we did try pointing a few more than 10 phones to the same Router Phone with no issues. The customer needed more phones anyway, so we added a few more (Router Phones) just to be safe. V.20 seems to be doing a good job of automatically allocating new phones...

  7. Max number of phones a Router Phone can handle

    I've got an install of around 100 various Yealink phones, 8 of which are Router Phones. There are only about 20 phones that get regular call volume; the rest are rarely used. Would it make sense to connect the rarely used phones to a single Router Phone (in like groups of 20), and keep the 10...

  8. Logging into new V20 instance.

    LOL The customer got the welcome email before I could login, and immediately changed the password (as he thought it was his user account). Maybe not a great idea to require the customer email when setting up a new instance :) Anyway, problem solved.

  9. Logging into new V20 instance.

    Just set up a new instance of V20 on Lightsail. It looks fine, except when I try to login using the name (email) and password from the portal finish page, I get a password error. I'm probably locked out by now, but what is required, if not the name/password given when the install completed? I...

  10. Using "Snapshot" to create a new Lightsail instance

    Thanks for the reply! When you say forever, how long do you mean? (an hour, a day?) As far as I know, the only way to upgrade a VM instance is to use Snapshot. We haven't had to do that yet, but it would be nice to know it would work if we needed to. The 3CX guide for the manual install...

  11. Using "Snapshot" to create a new Lightsail instance

    Can any 3CX people weigh in on this? I'm just about to try it, but don't want to waste time on something that won't work. Here's what I'm trying to do. Copy a working test instance (with it's own license key and FQDN) to a new Lightsail instance using snapshot. Log into the new instance with...

  12. Using "Snapshot" to create a new Lightsail instance

    Has anyone tried using the Snapshot feature on Amazon Lightsail to setup a new 3CX instance (from an existing one)? It looks like it would be pretty straightforward (and quick), but you would have two identical instances running (on the same license and FQDN) until you assigned a new license to...

  13. Configuring a Router phone behind a network router with 3CX port forwarding active

    Probably obvious to most, but if you try to put a Router phone on a network with 3CX port forwarding active, the Router phone will provision, but normal phones won't. You have to disable all the 3CX port forwarding on the on-premise router, to allow the normal phones to see, and connect, to the...

  14. one-way audio with some numbers only

    I would try that. We use several different SIP trunk providers, and they all have the "PBX Delivers Audio" box checked.

  15. Web client admin view - can't specify extension nunber

    I'll have to +1 this one... Hope the Management Console isn't going away anytime soon.

  16. Receiving duplicate voicemail email notifications

    +1 Been having the same issue at several customer sites. An email, with a Voice Mail attachment, with just under 2 minutes of audio, is emailed every 16 minutes. The email contains the same file, from the same extension, and is sent out until the Voice Mail is physically deleted in the web...

  17. Multiple Incoming Calls for Reception Desk

    I too, was curious about the downside of using the allowusebusyopt parameter, as we have it active on a lot of installs. I finally found one. If the parameter is selected, you can't transfer a call directly to the voicemail of another extension (like *4100). It calls the extension instead...

  18. Chrome can't access the 3CX web site on new computer builds.

    The latest version of Chrome doesn't appear to include the intermediate site certificates used by 3CX (GeoTrust). This means that the web site is blocked, and V15.5 installs fail. I've had this happen on 2 new computers we just built to be phone servers. There's a bit of traffic on the web...

  19. Passing on Callcentric Caller ID Name

    There may still be a problem with the template for CallCentric SIP Trunks in 3CX. Go to the inbound parameters tab on each CallCentric SIP Trunk you have, and change "CallerName" caller's name (default: From->display name) to "From: Display Name" The caller ID name will start displaying on calls

  20. Yealink T46G Quality Issues

    Thanks for your post. We use the T46G almost exclusively and the sound quality issue with the newest firmware is good to know. For others wishing to roll back to 28.80.0.202, I can confirm that Ryan's share token link to Yealink's FTP site is still active. (Thanks Ryan). I'm not sure if...
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