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  1. DST Issue

    Phones did not work this morning at 7:30am MST when they were supposed to. Time is set to normal MST not the no DST version. I then modified office hours and it still wouldn't turn the phones on. We verified the server showed the correct time. I finally had to set manual trunk hours to make...

  2. Fanvil IP phones - BLF lights randomly stop working

    Is there any link to the old firmware version? My Fanvil X6U's upgraded and now have random BLF lines not working. Happened right after the firmware upgrade.

  3. Cell Apps Suddenly Not working

    That's what happened. Apparently, our google cloud version turned back on and pinged back to 3cx. Just weird that it worked all as it should for 1-2 months then suddenly changed. So the problem is that the 3CX customer portal shows that the FQDN IP got changed back to the google cloud. I can...

  4. Cell Apps Suddenly Not working

    Very weird...that worked. The consoles look different in that the extensions all show as dark using the web console with no port, and the local console shows them all active but neither show anything created since about a week ago. I created the new extension as you asked and my mobile now works...

  5. Cell Apps Suddenly Not working

    Fixed that. Not sure why I had that in. maybe just trying to fix it and didn't change it back.

  6. Cell Apps Suddenly Not working

    - If I scan the QR code on mobile network it just continues to say No Active Profile, If I download the file it works but but then it just shows Ready for Calls in Grey with no Status for other lines, no incoming or outgoing calls work. - We don't have any SBC or STUN phones. All phones are...

  7. Cell Apps Suddenly Not working

    Local on premise on a raspberry pi 4. Firewall checker passes all green. Current license that doesn't expire for 2 more months(professional) 16.0.1078

  8. Cell Apps Suddenly Not working

    I fixed that. Didn't fix the problem unfortunately.

  9. Cell Apps Suddenly Not working

    That was one of my first thoughts as well but no, it is still the same.

  10. Cell Apps Suddenly Not working

  11. Cell Apps Suddenly Not working

    Issue: IOS and Android Apps are no longer working. You can provision, but they just say Ready for Calls but the status stays Grey and there is no information from Presence and you cannot call out or get calls in. Prior to a couple days ago they were working perfectly. Randomly stopped working...

  12. Help please on 3CX system

    It's usually the phones since they wont shut up or start until we reset them. I will try the route next time as well.

  13. Help please on 3CX system

    I have checked this(plus we just installed the system so they were upgraded when we first installed). I know the 2160's aren't the best anyways, but man have these issues been kicking our butt. Hopefully wireshark and some deep diving yet again into firewall might help.

  14. Help please on 3CX system

    I'll try wireshark and check firewall/routes again.

  15. Help please on 3CX system

    I deployed it myself with testing before we went live. We have now been live for a while and it's hit or miss day to day, but we almost always have to reset at least once per day. Testing, everything always seems to be fine. No Firewall Issues, all phones will pickup, call etc. Most of the time...

  16. Help please on 3CX system

    We are using an SBC setup on our internal server. I have also ran the Firewall check from 3CX and manually checked what I have found online to try and make sure everything is being forwarded as needed.

  17. Help please on 3CX system

    I've posted some in the past trying to figure out my phones, but this is a general SOS. Our system just isn't working well. We have major problems across the board. - Phones randomly ring and won't stop - I've tried the security settings in the phone and each setting has caused other issues...

  18. Desk Phone and App how to

    Nevermind, Just found them on my android app. Thanks! That helps a lot.

  19. Desk Phone and App how to

    Unfortunately, those options are not in my Android app from what I can find. As a side question, does anyone know how to transfer a call to someone in the status menu? We have all our users listed so we can see if they are on a call or not, but we cannot find how to press transfer and select...

  20. Desk Phone and App how to

    Hi, I am trying to figure out how to configure our system and having some difficulty. Each person in our office has their own office/deskphone but many times they work from home or are on the road traveling so they have the app as well. Currently when they are in the office, their app on their...
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