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  1. NickEmpireComm

    MMS Image file extension missing

    It's technically a 3CX issue as 3CX doesn't support authentication with MMS. When the MMS message is sent to 3CX, it's also sent with authentication which 3CX does not reply to. The solution is in Twilio or whom ever you're using. You will need to disable "Enforce HTTP Auth on Media URLs"...
  2. NickEmpireComm

    Issue with Twilio and SMS on 18.0 Update 5

    To quote you Oct 27, 2022 "Please note that we have identified and fixed the issue for the next update." Then Friday at 2:53 AM "We are planning to release an Alpha version next week. If we don't find any major issues the final release will be out shortly after." And as per...
  3. NickEmpireComm

    Issue with Twilio and SMS on 18.0 Update 5

    Thank you for the clarification. Seeing as update 5 is REQUIRED as of December 1st and it breaks SMS for Twilio users to North American numbers (I'm having issues sending to Canadian Numbers). What's the best course of action to deal with the required update for the SSL certificates vs no...
  4. NickEmpireComm

    MMS Image file extension missing

    I had a very similar issue with MMS and Twilio. The issue is actually with 3CX not supporting HTTP Auth on Media URLs. I had to turn this off on Twilio in order for MMS messages to be received properly. This is not documented and when I opened a support ticket with 3CX and we found the root...
  5. NickEmpireComm

    Fanvil V Series

    Thank you, i also found a way around it using the X7A. I added the MAC of a V67 to a user as an X7A, copied the provisioning string and that works too but this will probably work better.
  6. NickEmpireComm

    Fanvil V Series

    Would I be able to get a copy of the template you're using? It's odd the V67 isn't supported. It's VERY similar to the Fanvil X7A and the Yealink T58
  7. NickEmpireComm

    Outgoing CLID suddenly showing the DID when it never did before.

    Thank you for this clarification. Up until a few weeks ago this is how it was working. We not only host the 3CX instance for the customer but we are also the service provider.
  8. NickEmpireComm

    Twilio - Inbound MMS not working

    I have a customer using Twilio for SMS and some MMS. While troubleshooting an unrelated issue sending SMS messages to a specific carrier they made me aware of issues receiving MMS messaged. He receives what looks like it should be an MMS message but it never actually loads. Below is what comes...
  9. NickEmpireComm

    Outgoing CLID suddenly showing the DID when it never did before.

    I've been using and configuring 3CX for some time now. Previously, whenever we wanted to have anonymous caller ID we would leave the "Caller ID" field on an extension blank as well as in the outbound rule. The outbound call would then appear as "Anonymous" However, for some reason out of...
  10. NickEmpireComm

    Ring Group - Prioritized Hunt not working

    I actually may have solved this, at least for myself. Not only do we provide a hosted 3CX service (we host it ourselves) but we are also the VoIP SIP Trunk provider. Our inbound dialer time out to the 3CX instance was too short and thus causing the call to "drop" after 20 seconds. I made a...
  11. NickEmpireComm

    Ring Group - Prioritized Hunt not working

    I have a customer of ours experiencing a similar issue, but it started on V16 and upgrading to V18 (required to get support now) made no change. If the first user is on the phone, or DND the call follows the prioritised hunt without issue. However If the 1st user doesn't answer the call and it...
  12. NickEmpireComm

    Solved Desktop App - Dark Theme

    While going through my options with the desktop App I noticed there is a Theme drop down, however there is only one theme to choose from and that's the "Light Theme". Was there supposed to be a dark them but it was removed? I also have a few clients asking about this as well. Thank you
  13. NickEmpireComm

    Set MOH on a group basis

    I appreciate the office, unfortunately creating a queue would be counter productive to reaching the AA. However i'll test to see what I can do to get this to work and meet the customer needs. I did find a similar post, but i'm not able to contribute because "YOU HAVE INSUFFICIENT PRIVILEGES TO...
  14. NickEmpireComm

    Set MOH on a group basis

    I have a customer that owns more than one car dealership. Each dealership would have different MOH. I know currently this is not an option, but could it be looked into? I see this so often requested but it's never really considered. Yes I could create a different 3CX instance for each...
  15. NickEmpireComm

    Solved Call by name - Use first name

    Thanks for the Tip! Unfortunately the customer in question is still running v16 (we're holding off on upgrading at this time)
  16. NickEmpireComm

    Solved Call by name - Use first name

    I know there have been posts about this. this post (https://www.3cx.com/community/threads/dial-by-first-name-or-last-name-option.46005/#:~:text=There%20should%20be%20only%201%20option%20to%20dial,more%20than%201%20match%29%20in%20the%20company%20directory.) says it's been implemented but i...
  17. NickEmpireComm

    Disable only 3CX app and not SBC.

    Yes the physical phones use the SBC. Yes i'm looking to disable the applications, but blocking tunnel access on an extension also blocks SBC access for that extension. Since the phone connects through the SBC using the 3CX tunnel would that not block the phone the user's extension is assigned to...
  18. NickEmpireComm

    Disable only 3CX app and not SBC.

    Aside from the current available option, how else can a user be prevented from accessing the 3CX app. - If I select "Block Remote Tunnel Connections (3CX App connections with Tunnel enabled & SBC will be blocked)" my understanding is their phone won't be able to connect when it's behind an...
  19. NickEmpireComm

    Disable Paging group notifications on Mobile App

    I have a customer that is using both IP Phones (Yealink) and the Mobile App (iOS and Android). They wish to have paging groups for paging at a single location or across the company (three sites in the city). They have a single inbound number to reach all three sites. What happens is, when...
  20. NickEmpireComm

    3CX SBC running on Pi 3B+ -

    Good Morning I have a customer with 47 phones across four sites. Each site has an SBC with the largest site having 24 phones. All phones across the board are Yealink phones with the following BLF - 1 Line Key - 4 Shared Parking Keys - 5 Custom speed dials for paging. Reception Phones...
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