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  1. Target agents already on a call. Requires "accept multiple calls option"

    Hello Nicholas, Thanks for the reply. We have set the Target agents already on a call and set the extension to allow multiple calls. However, the agents phone will not ring if already active on a queue call. As a workaround we created a 2nd extension and added that extension as a 2nd SIP...

  2. Target agents already on a call. Requires "accept multiple calls option"

    Hello Nicholas, Thanks for the reply. We have set the Target agents already on a call and set the extension to allow multiple calls. However, the agents phone will not ring if already active on a queue call. Anything else we need to check? Agent's phone is running a router phone via a local...

  3. Target agents already on a call. Requires "accept multiple calls option"

    Nicholas, Are we saying that in the most recent version, that a caller on a queue call can now be targeted for additional queue calls? Thanks

  4. Target agents already on a call. Requires "accept multiple calls option"

    Hello, Running 3cx version 20.0 Have a queue that is set ON for the option Target agents already on a call. Requires "accept multiple calls option". Have an extension and member of that queue above that has set the option ON for Accept multiple calls. Yet when testing the option it does not...

  5. Cannot find setting to allow Queue members to receive calls while on a call

    Okay, thanks. Given its only 4 leves and gold is the highest, Not even a silver member can post a feature request?

  6. Cannot find setting to allow Queue members to receive calls while on a call

    How can I post this in "ideas" I don't see that listed as a forum or is it elsewhere?

  7. Cannot find setting to allow Queue members to receive calls while on a call

    Is there a way to ring a queue members phone for new queue calls when on a queue call in V18 or V20?

  8. Cannot find setting to allow Queue members to receive calls while on a call

    I must be blind, or in the latest V18 version maybe the setting moved somewhere else but can someone point me to the setting that allows a call to ring a queue members phone while they are on another call? Thanks!

  9. Agents receive notification while in an active call of new inbound queue calls

    Hello, I am wondering if someone can point me to the section of the queue settings on V18 where you can set to ring queue members that have active calls so that at least it blinks that an inbound call is needing assistance. Idea here is that they can place current call on hold and answer new...

  10. Yealink T43U will not register via STUN when 3CX Windows app is registered, provisions just fine

    We have other extension successfully running Stun. Have about 10 years of VoIP experience. Surprised to hear you say that Stun doesn’t work. We were considering a router phone running SBC.

  11. Yealink T43U will not register via STUN when 3CX Windows app is registered, provisions just fine

    Hi, I have been struggling with provisioning BOTH 3cx APP, 3cx Android APP, and a T43U Yealink phone via STUN all on the same remote network. The configuration for the extension Options I have unchecked "Block Remote phones using Stun", so that this is turned off for this extension. My 3cx...
    • rely1
    • Thread
    • sip registration and ports
    • Replies: 4
    • Forum: Yealink

  12. No Return RTP stream on PCAP from T43U

    I ran a lengthy PCAP from the phone. I ran the Telephony Sip Stats from Wireshark and there are NO SIP packets coming from the phone. During the capture I turned off the registration of the extension and turned it back on to kick start the SIP registration process and capture anything from the...

  13. No Return RTP stream on PCAP from T43U

    I will run these PCAPs on 1/20/2023 and check out results...thanks

  14. No Return RTP stream on PCAP from T43U

    Hello, I ran a PCAP on a T43U provisioned with STUN on unique RTP ports. I see a one way PCAP of RTP streams from phone to server, but none from server to phone in the PCAP. I checked that the server on GCP has the firewall rules for UDP 5060-5061 and these ports: tcp:22, 443, 5001, 5015...

  15. Inbound SMS to Call Queue (Groups)

    Hello, I understand that inbound SMS is a possibility to groups in 3cx using 3cx call queues as members. I tested that today and cannot see an inbound message either on my own chat or on the queue panel. Where do I go to see the inbound SMS destined for a queue? Thanks
    • rely1
    • Thread
    • Replies: 0
    • Forum: SMS

  16. Update from 16.08.16 to version 18 failed on Debian upgrade from 9 to 10 GCP hosted

    Thanks! Spent $75 on a support case to learn you can also restart the service: 3CX PhoneSystem 01 System Server and it will also re-register the FQDN after stopping the duplicate instance. Also word to the wise: if you are hosted in a public cloud, schedule snapshots so you can easily revert...

  17. BLF Assignments from 3cx not changing on Yealink T48s phones in Stun provisioned mode

    @jpatel, thanks your trick worked. The magic of the "test" extension and provisioning multiple times. Cheers!

  18. BLF Assignments from 3cx not changing on Yealink T48s phones in Stun provisioned mode

    Hi There, We are running V18.02 build 314 3cx on Debian 10 in GCP. When we make a change to an extension/phone's provisioning BLF field the change never makes it to the extension. The phones are provisioned via STUN and running firmware version 66.86.05 Steps taken: Under Phone, edit subject...
    • rely1
    • Thread
    • blf reprovision yealink
    • Replies: 2
    • Forum: Yealink

  19. Update from 16.08.16 to version 18 failed on Debian upgrade from 9 to 10 GCP hosted

    I have an old backup...seems my latest backup was for another client. To make matters worse I deployed a new VM in GCP and restored another clients mislabeled backup onto this VM, so now I have 2 VM's running with the same FQDN which in turn changed the FQDN for the working clients 3cx...

  20. Update from 16.08.16 to version 18 failed on Debian upgrade from 9 to 10 GCP hosted

    Ran the fix above on the "CLI" but the upgrade failed again to the point that I can no longer log into the UI over the web browser. Connected to the Serial console for the VM and found it was stuck on Boot From Hard Disk 0, so it would no longer boot. I did take a full backup of the V16...
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