Agents receive notification while in an active call of new inbound queue calls

[rely1]

Hello,

I am wondering if someone can point me to the section of the queue settings on V18 where you can set to ring queue members that have active calls so that at least it blinks that an inbound call is needing assistance. Idea here is that they can place current call on hold and answer new inbound call on queue to take a message for a callback.

Thanks,
R

 

[TheodorosG_3CX]

Note that this is an option only for V20: