Search results

  1. ochapple

    Salesforce not journaling certain call activity due to GET request not finding certain numbers

    I cannot figure this issue out - Salesforce is journaling some 3cx calls in Activity and not others and it's because the GET request cannot find some numbers that are present and should be fine. I have run verbose logging and investigated the 3cxSystemService.log file and have discovered the...
  2. ochapple

    Salesforce Integration not logging calls

    In that case I cannot change it to E164 to make the integration work as our SIP Trunk Twilio needs E164 formatted numbers and our numbers in Salesforce are not E164. I will await v18 update 3.
  3. ochapple

    Salesforce Integration not logging calls

    I can get the inbound Caller ID reformat to work fine, but can you please tell me how do you make every UK national outbound number become +44 * e.g. 07**** * or 020**** or 03** *? Then as well, how do you do this for other international inbound calls - so how do you make any incoming...
  4. ochapple

    Salesforce Integration not logging calls

    Come on 3CX this is a huge oversight. My Salesforce has now not been logging calls since Mid Dec when I performed the V18 update. Of course I would not have thought to check whether 3CX was logging calls in Salesforce since it always had. What I noticed was what I thought was happening was my...
  5. ochapple

    Upgrade to v18 and Debian 10 (Buster)

    Thanks guys for your help. Indeed it was the Datadog installation that was the problem. Having uninstalled that service, and manually having to uninstall its datadog.list repository file, I was able to run the V18 upgrade no problem. As you say the 3CX upgrade indeed needs a vanilla install to...
  6. ochapple

    Upgrade to v18 and Debian 10 (Buster)

    Just to confirm as the instance manager doesn't specifically offer a shutdown option only a restart. Also the beta portal offers a reinstall option, can i use that option, and are there any pre-requisites to doing so, other than taking a backup which I have done? Pls find the fail log attached...
  7. ochapple

    Upgrade to v18 and Debian 10 (Buster)

    P.S. i have checked for the /etc/apt/sources.list.d/3cxpbx.list.save which is not there, just 3cxpbx.list
  8. ochapple

    Upgrade to v18 and Debian 10 (Buster)

    I'm trying to update version 3CX ver 16.0.8.9 to the new version 18 as I have the update option, my install is using Google Cloud with Debian 9. I get the 3cx event log error: Your 3CX Debian OS failed to update. ID 10012 I've run an apt update via SSH in GCP hoping that might help. Any...
  9. ochapple

    Callus.js script needs hosting by 3CX

    Hi Stefan, we categorically won't let customers upload js files to our servers. Not least as js scripts and css scripts can conflict. Like many providers, the servers are shared not dedicated, and one reckless file upload, and I'm not saying your script is, could so easily bring down not just a...
  10. ochapple

    Callus.js script needs hosting by 3CX

    HI guys, I'm not saying the file is slowing down the Websites, if you refer to my post I'm actually saying I can and would run it as an async to prevent that happening. What I am saying is that we install 3rd party scripts all the time and do it via GTM. The point of my post is that the callus...
  11. ochapple

    Solved Can't register a remote DECT Yealink W60B using SBC located inside the office LAN

    Hi John, Sorry to sound thick how do i send you a private message?
  12. ochapple

    Solved Can't register a remote DECT Yealink W60B using SBC located inside the office LAN

    I have a 3CX capture where I restart the SBC service on the PI using service 3cxsbc start, then I go on seconds later to run the auto-provision of the W60B under SBC remote using TCP not TLS given the certificates error in the SBC log. Still the W60B will not register, the file contains...
  13. ochapple

    Solved Can't register a remote DECT Yealink W60B using SBC located inside the office LAN

    Ok so I have found i should run this on the Raspberry PI to get the log file... SBC Logging Open Terminal Window 1) sudo nano /etc/3cxsbc.conf 2) Change Level = NONE to DEBUG (actually this was by default set to ERR not NONE) 3) Save and Exit 4) Stop the 3cxsbc service (service 3cxsbc stop) 5)...
  14. ochapple

    Callus.js script needs hosting by 3CX

    Dear 3CX team, Quite a few Website companies like Webdadi, use Google Tag Manager to install 3rd party code snippets - embed javascripts for plugins like yours to integrate smoothly and also run so that core libraries and code like your callus.js file are all called asynchronously, so that they...
  15. ochapple

    Solved Can't register a remote DECT Yealink W60B using SBC located inside the office LAN

    I've now ensured we've removed all port forwarding for 5001, 5060 and 5090 on our LAN Cisco router, and we are not blocking any outbound ports from our CISCO on the LAN. I have I believe sufficiently enabled the PBXPorts rule in GCP's Firewall by applying the IP range to the PBXports (PBX...
  16. ochapple

    Solved Can't register a remote DECT Yealink W60B using SBC located inside the office LAN

    Got all that, and all of it makes sense. Note that the first step in the instructions above was indeed to start from scratch which included the first instruction -> reset the W60B base. There was no confusion here. I've never had a base to handset registration problem before, i was simply...
  17. ochapple

    Solved Can't register a remote DECT Yealink W60B using SBC located inside the office LAN

    From what I read elsewhere you are supposed to import the cfg file into the W60B WebGui then run Auto-provision. also for SBC this document says use the SBC remote provisioning method. https://www.3cx.com/sip-phones/yealink-dect-w52p/
  18. ochapple

    Solved Can't register a remote DECT Yealink W60B using SBC located inside the office LAN

    I followed through the instructions above. The Base reset Ok, and once the base reset the handset automatically said de-register the handset? on the screen, so i pressed yes. The set of instructions thereafter to deregister the handset therefore could not be followed to de-register the handset...
  19. ochapple

    Solved Can't register a remote DECT Yealink W60B using SBC located inside the office LAN

    Thanks Cobaltit, Yes we don't understand what architecture is required for the SBC. It's not clear to us whether the SBC should be in front of or behind the firewall. Our SBC is on the Phone LAN, our phones all have dynamic IP's between 192.168.200.1-100 and the SBC is on a static...
  20. ochapple

    Solved Can't register a remote DECT Yealink W60B using SBC located inside the office LAN

    Thanks both for your replies, every port is blocked on our LAN firewall except those specified for a device that needs to accept incoming connections on a specific port, so port forwarding is therefore required. This is because we use NAT. No corporate firewall should leave all the ports open...
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom