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  1. GregG_3CX

    Updating to new 3CX

    @Hackett it should be easier to upgrade your old system. Here is an upgrade guide to help you with the necessary steps. You may also want to check out our short video tutorial as well. Regarding your V18 - you cannot activate a V20 license in a previous version such as V18. That's why you...
  2. GregG_3CX

    Updating to new 3CX

    @Hackett what version of 3CX is the old system on?
  3. GregG_3CX

    3CX v20 Reporting

    @jonnyals 3CX always saves the time in UTC. There is no way to change that. You will have to manipulate the date/time in your consuming application. As a side note, 3CX saves dates in UTC so that you are starting from a known time zone. This means you can always calculate the correct time...
  4. GregG_3CX

    Supported trunk provider in Malta

    @Viipi - GO is a supported provider, but is not available in the Free edition of 3CX that you are currently using. With a dedicated instance it does appear in the dropdown menu.
  5. GregG_3CX

    Solved router phone help needed

    @uhs-roycruse - you can watch our latest tutorial on how to easily provision your router phone. It actually is pretty intuitive, I am sure you will get it set up quickly now!
  6. GregG_3CX

    Report to find Peak Simultaneous Calls

    @ahmed24, please take a look at this other Forum post - where the founder of 3CX said that we will make this report. We do not have an ETA on it, but it is in development.
  7. GregG_3CX

    Access voicemail remotely

    @ahmed24 - one other option would be to enable voicemail to email and have the registered email for extension 4000 be a forwarding email. This way any voicemails that come into this extension will automatically be forwarded to the group that you designate.
  8. GregG_3CX

    3CX Free Plan: SIP Trunk & DID Limits – Need Clarification!

    @Maku_Perth Based on the information you have shared, you can do the following: 1. - Use Free - should work fine for you 2. - 1 Trunk with 4sc should be fine as the Free is limited to 4sc, it is not unlimited. 3. - You can definitely add multiple DIDs and this is easily configurable as well...
  9. GregG_3CX

    how to get a multi tenant license?

    @Song In order to deploy a 3CX Multi-Tenant license, you will need to Self-host or deploy on-premise. It is not possible to install it in the 3CX hosting environment, so make sure you do not purchase our Hosting when you buy the license. As @Alphabetic has already shared, the configuration...
  10. GregG_3CX

    HubSpot CRM integration | Guide

    @supportalleo Please refer to our HubSpot CRM Integration guide for full details on the integration process.
  11. GregG_3CX

    v20 Call Report for multiple users

    The current Call Logs Report does not include this. Please stay tuned as we are developing our new Reporting 2.0 which will include much greater reporting capabilities and the opportunity to export data to PowerBi and Granfana to create any type of reports necessary.
  12. GregG_3CX

    v20 Call Report for multiple users

    @George_WB the easiest way to replicate this type of call report in V20 would be to create a new Department and add all of the extensions that you want to include in the report. Then when you run an Extension Statistics report, you can click on the Dept button and choose this new Department and...
  13. GregG_3CX

    3CX is unable to find a suitable network adapter on this server to activate your license.

    @virajsl please note that the correct location of the 3CX activation server is: https://activate.3cx.com/ the thread you are referring to is an old one that is prior to 3CX updating the server location.
  14. GregG_3CX

    Queues to Dummy Extensions to forward external numbers

    @dkauffer - why not just use the 3CX smartphone apps for the external agents and eliminate all of the forwarding and dummy extensions. This is straightforward and not a "workaround." You would still have the call recordings enabled, and all the reporting metrics would also be included - and...
  15. GregG_3CX

    3CX V20 Reporting

    @Ferdnand.ouma we published a Reporting 2.0 Blog post back in November highlighting the roadmap for new reports in v20. When it’s ready, it promises to be a game-changer. We do not have an exact timeline, but it is under development now and we are all looking forward to seeing it later this...
  16. GregG_3CX

    Translations of voicemail to text.

    @Mick Lenton we are glad to hear you like the new 3CX AI services. With 3CX, you can choose from three transcription providers - Google, 3CX, or OpenAI - each offering unique benefits. This flexibility allows you to select the best fit for your business. As mentioned in our Blog, the 3CX AI is...
  17. GregG_3CX

    3CX current sign in and SSO

    @SaltusMIS 3CX gives you multiple login options. You can add both 365 & Google SSO, or sign in via an extension number or email address and password Here are the guides to walk you through the SSO setup with both Google and Microsoft.
  18. GregG_3CX

    Assistance

    @andrew@cellular-solutions - This is not currently one of our supported CRM's but I would recommend trying our 3CX Template Generator to easily create your own integration with Beacon!
  19. GregG_3CX

    Solved Issues with outbound calls

    @apitsos - can you verify that you have enabled outbound calls in the Trunk > options menu?
  20. GregG_3CX

    3CX V20 Reporting

    @Ferdnand.ouma - Alphabetic is correct, at the moment it is not possible to schedule reports hourly, only by day, week, or month. But please stay tuned as we are developing an upgraded reporting module that will be a game-changer. Please read our Reporting 2.0 blog for the details. Ultimately...
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