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  1. JohnS_3CX

    Solved [V20 SaaS hosted] Yealink W90B - default template Expires too short on REGISTER + SUBSCRIBE MWI, how to persistently override?

    What is your firmware version on the DM and all the bases? Yealink patched an issue similar to the one you've reported. Upgrade your Yealink DM, bases and handsets first: https://www.yealink.com/en/solution-detail/resource-for-3cx
  2. JohnS_3CX

    Fanvil i16VS & 3CX

    Hi, The Fanvil i16SV, when provisioned as per our guide, will call whatever destination you set as speed dial one when pressing the button. The call will offer video by default. So when answering on webclient, a pop-up will appear asking you if you want to enable video. Do you see the pop-up?
  3. JohnS_3CX

    Solved [V20 SaaS hosted] Yealink W90B - default template Expires too short on REGISTER + SUBSCRIBE MWI, how to persistently override?

    Hi Vincent, Router phones are not specced for this much traffic, even with suggested modifications above. In this case the correct solution is to install a dedicated SBC, no need to mess around with custom settings etc. You can go with a local VM, Raspberry Pi, or PC as your dedicated SBC...
  4. JohnS_3CX

    SIP phone web interface credentials, invalid

    Hi, Those phones will take the password from their 3CX provisioning. However, if the phone is unable to reprovision due to any reason, and the 3CX password was reset at some point after initial provisioning, then the stored password will not match with 3CX anymore. I also see that the...
  5. JohnS_3CX

    Solved Yealink W60B no call quality button

    Hi, 1. It's not on the latest firmware, check here: https://www.yealink.com/en/solution-detail/resource-for-3cx 2. You can monitor call quality if you have the rights. They probably belong to another department and you don't have the rights to perform operations on them.
  6. JohnS_3CX

    Solved Yealink T48S behind pi SBC failing, error "Input PIN" 8 Digits

    Those are end of life, RPS is no longer supported on 3CX for those models. Since you have an SBC you can use PnP provisioning, or provision them manually. More info here: https://www.3cx.com/blog/releases/yealink-firmware-updates/
  7. JohnS_3CX

    Solved Yealink T73U Phone – Registry failure after provisioning - Phone router - provisioning impossible

    Hi @N-AGPRO I appreciate what you attempted to do with the proxy, but you shouldn't need to do that. If it was empty then that's a sign that the built in SBC was not able to connect to 3CX, and manually adding it will not help. Upgrade the phone like my colleague recommended. Delete it from...
  8. JohnS_3CX

    Ring Group Queue Name on Internal Calls

    Hi, The reason is because phones match the internal user from their phonebook, which overrides the Ring Group caller ID. You would have to look into Yealink's documentation if you want to alter this behavior.
  9. JohnS_3CX

    T54W Not Provisioning

    You can safely ignore the above in this case, I see your CA is supported by Yealink. Focus on the account being disabled. Yealinks routers could do this in two known scenarios: a) You have old FW, and your firewall blocks UDP connections. The old FW would sometimes not be able to activate the...
  10. JohnS_3CX

    Can't Connect as Rounter Phone

    This is too old and therefore cannot upgrade directly to the latest. Visit the Yealink website and they have solution articles so you can upgrade it. https://support.yealink.com/document-detail/3e728045380049d0a7548589f6a6599b
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