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  1. rbergthold

    SMS: able to receive can't send

    i am able to receive SMS messages just fine. However, whether I'm using the iPhone 3CX APP or the Web APP, i get the following error: Failed to send message(s) to the provider 'voxtelesys' from '+14062721320' to '14068698931'. Exception: {"status":"Unauthorized","error":"Not Authorized"} i've...
  2. rbergthold

    CRM integration

    I am attempting integrate Method CRM with 3cx. Has anybody successfully done so? Any tips?
  3. rbergthold

    Twilio Incoming CNAM on V20

    does anybody know how to do this for a Gerneric SIP TRUNK?
  4. rbergthold

    Scheduled Backup Failed

    it looks like ours ended up being a resource issue on our SFTP that was resolved by clearing out some old (not needed) backups from other devices.
  5. rbergthold

    3CX Announces Multi-Tenant Capability

    @samuellay would that not defeat park buttons then? I suppose we could leave the parking Music on Hold generic; but specify for queues. Am I understanding that's what you are saying? OR, lol, since I've fallen behind on this Forum, has the option on Multi Tenant changed to where we can have...
  6. rbergthold

    Twilio Incoming CNAM on V20

    when you say replace this section were you just talking about this part? <!-- Gateway / Provider Inbound Parameters --> <field name="ParameterIn" custom="" parameter="FromUserPart">$CallerNum</field> <field name="ParameterIn" custom="" parameter="FromDisplayName">$CallerName</field> <field...
  7. rbergthold

    Twilio Incoming CNAM on V20

    i know i'm missing something obvious. i see how to export the pv.xml. how to i build the new trunk & have it load the changes?
  8. rbergthold

    Twilio Incoming CNAM on V20

    Thank you!!! :)
  9. rbergthold

    Twilio Incoming CNAM on V20

    i just had a report on a new install of Version 20.0 Update 2 (Build 715 Release) of the same issue. Can you explain to me where & what you tweaked to make it work for you? i just want to make sure i am fixing & not breaking something, lol!
  10. rbergthold

    Shared Parking not displaying the number of the caller.

    sorry... i had only posted in Forum. do you need me to open a ticket as well?
  11. rbergthold

    Shared Parking not displaying the number of the caller.

    https://www.3cx.com/community/threads/caller-id-disappears-after-parking.128294/
  12. rbergthold

    Shared Parking not displaying the number of the caller.

    where do i find the answer at? i had originally raised a case myself and was referred to this case
  13. rbergthold

    Shared Parking not displaying the number of the caller.

    my customer that is experiencing this issue has a mix of Yealink devices: T46S, T43U, and T57W phones
  14. rbergthold

    caller ID disappears after parking.

    When a call is put on park and then picked up, the caller ID disappears and only shows SP1 or SP2. i don't think they noticed it until i updated them to Version 20.0 Update 2 (Build 715 Release). Is there something that I can change on the PBX to make it still show. This seems to be the behavior...
  15. rbergthold

    3CX Announces Multi-Tenant Capability

    nott sure if my last posted. it vanished. are there any updates on when Music On Hold by department will be released? Also, will that require a MCM setup to implement just that one function?
  16. rbergthold

    3CX Announces Multi-Tenant Capability

    I'm not sure if I overlooked it or not on Version 20.0 Update 2 (Build 715 Release). Has Music on Hold by department been implemented yet? Also, do you need to be set up as MCM for that feature?
  17. rbergthold

    *642 (night) & *641 (day) not working

    @SteveITS.... Thanks so much for the work-around! worked great. i just had to go in and change prompt WAV files after. Very Much Appreciated!!!
  18. rbergthold

    *642 (night) & *641 (day) not working

    I'm not sure if it's a Role setting or what I might be missing. Anyways, I've read through quite a few forums; but am still unclear on whether *642 & *641 will work as programmed buttons any longer on Version 20. I can see where I can override office hours from the Web App; but this client does...
  19. rbergthold

    Solved MCM with separate hold music

    Thanks Theodoros!
  20. rbergthold

    Solved MCM with separate hold music

    With MCM (Multi-Company Mode) is it possible to have different hold music per department or queue on version 20?
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