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  1. apostolis_3CX

    Solved Incoming calls to multiple extensions

    hI CTVtech, You should either create a Ring group (basic options available) as suggested or create a Queue in which you are given more options regarding the handling of the calls. In both cases you can add multiple extensions and the "Ring all" option is available...
  2. apostolis_3CX

    Call twinning

    Glad to be of help.
  3. apostolis_3CX

    Call twinning

    Hi Laszlo Molnar, You could either follow voiptoys suggestion (park call, pick up the call from mobile) or you could also create 2 separate extensions (one for the phone and a second for the mobile) add them to a ring group with ring strategy = Ring All. Transfer the active call from one...
  4. apostolis_3CX

    Extensions and custom templates

    Hi Mike Brauch, If the phone's firmware is below the minimum required it will be displayed in red. I would suggest to update the firmware on the phones in question and replace the custom templates with the default ones. A list of the latest firmware per phone can be found here...
  5. apostolis_3CX

    Low volume when calling to a mobile

    Hi GonzaloS, The PBX by default does not manage call volume what we receive is what we send from the endpoint. You can only change the volume from the endpoint you are using. Are you having this issue only for one particular device? When you say redirecting you mean you forward a call to a...
  6. apostolis_3CX

    Grandstream GP2160 Problems on update

    I would start troubleshooting from there. You can find a guide regarding Firewall & Router configuration here: https://www.3cx.com/docs/manual/firewall-router-configuration/ Regarding the remote extensions kindly notice that each Remote STUN Extension must have a unique Local SIP Port and...
  7. apostolis_3CX

    Grandstream GP2160 Problems on update

    Hi Mark Goodayle, Are the phones provisioned locally or remotely? Have you run the Firewall Check and get a Pass as result?
  8. apostolis_3CX

    Upgrade from 14 to 15.5

    If you are using a 3CX FQDN then no. It will be automatically updated with your new public IP.
  9. apostolis_3CX

    Upgrade from 14 to 15.5

    You can install 3CX using the same licence on a new machine, just make sure that the original installation is not running as you cannot have 2 instances with the same licence running at the same time. Your licence key is bound to your FQDN so when you use that to install on a different machine...
  10. apostolis_3CX

    Solved 3CX Update Issues

    Glad to hear your issue was resolved.
  11. apostolis_3CX

    Solved 3CX Update Issues

    Hi Schrodz, Since the option "Accept multiple calls" is not selected for the extension then all of the calls with destination the specific extension, while this extension is already in a call should be forwarded to the "If I am busy or my phone is unregistered, forward calls to:" destination...
  12. apostolis_3CX

    Upgrade from 14 to 15.5

    Long story short.. To upgrade from a previous version of 3CX: Make a backup of your current configuration using the 3CX Backup and restore tool. Tick the options to include in your backup, then choose where to save your backup. Warning: Do not choose to store the backup inside any of the 3CX...
  13. apostolis_3CX

    Jabra Pro 935 - answer with multifunction button not working

    I'm afraid Jabra headsets are not supported by 3CX. Jabra however do have a list of compatibility with 3CX on their own site which you can check. As it seems to be a firmware/design issue from the manufacturer please contact their support for more help on this matter.
  14. apostolis_3CX

    License Settings info?

    Kindly contact your regional sales representative in order to assist you, the contact information can be found in the below link: https://www.3cx.com/company/contact/ select your region and give them a call. After that you need to navigate under the Management Console >> Settings >> License >>...
  15. apostolis_3CX

    DID Selection for Outbound rules

    At the moment this is not possible with the current feature set of 3CX, selecting the Caller ID you are going to present with 1 single Trunk. With 2 Trunks or more this would be possible, as you can select which Trunk you re going to use with a prefix, then for each Trunk have the default Caller...
  16. apostolis_3CX

    Calls get lost in queue when agents are on DND

    Yes you can. But to make this work you will have to register the dummy extension using an android phone once to enable PUSH for this extension. Once you have done the above, add the dummy extension to your queues, make sure the dummy extension is in available status and logged in to the queues...
  17. apostolis_3CX

    Caller ID based on country dialed, otherwise use default Caller ID

    Hi big.LITTLE, With 2 Trunks or more this would be possible, as you can select which Trunk you re going to use with a prefix, then for each Trunk have the default Caller ID you want to present. In order to have multiple caller id's more than one trunks is required. Kindly review the following...
  18. apostolis_3CX

    Solved New install Yealink T41P

    Glad to hear your issue was resolved.
  19. apostolis_3CX

    BLF Settings causing our phones to Lockup

    Kindly be advised that it is strongly recommended not to purposely buy Legacy devices (such as Polycom 560) new or as a replacement. Legacy phone devices have a limited feature set and can only be supported up to a certain point by the 3CX Support Team - you may well need to contact vendor...
  20. apostolis_3CX

    Two companies - would like to integrate 3CX so we can see each other's extension info

    As per the above replies, the only way to achieve your goal is by bridging the 2 pbx's. You may find helpful the below link. https://www.3cx.com/3cxacademy/videos/advanced/3cx-bridge-configuration/
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