Jabra Pro 935 - answer with multifunction button not working

[Sean Williams]

Hi all,

As per subject, I cannot get my Jabra Pro 935 to answer a call on my Windows softphone using the multifunction button.

Instead of answering, it seems to open a new call and sound a dial tone, almost as if it has two channels running simultaenously.

I have Jabra Direct installed, and updates are current.

The headset works well in other respects, but this particular feature is not working.

Any help appreciated.

 

[apostolis_3CX]

I'm afraid Jabra headsets are not supported by 3CX. Jabra however do have a list of compatibility with 3CX on their own site which you can check.
As it seems to be a firmware/design issue from the manufacturer please contact their support for more help on this matter.