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  1. BrunoI_3CX

    V8 Call Pickup - Caller ID Name missing

    Hello bigdessert We performed a test on our side using an IP phone and the call pickup dial code, and can confirm that the caller name was displayed as expected in Update 9. That said, please note that Update 9 is currently in ALPHA status and is not recommended for use in production...
  2. BrunoI_3CX

    Clarification on FXO and H.323 Support

    You can find our tested gateway models in our Supported IP Phones document: https://www.3cx.com/sip-phones/ The mentioned Grandstream GXW4104 FXO is included among the supported gateways. To configure it, you will need to create a Generic VoIP Gateway trunk. In the Registrar/Server field, enter...
  3. BrunoI_3CX

    Weak SIP Authentication ID error

    As SteveITS mentioned, this warning can be related to older extensions created on previous versions, where the Authentication ID or password may not meet the current security requirements. It may also appear if the Authentication ID was manually modified or a custom value is being used that...
  4. BrunoI_3CX

    3CX AI Email Notifications Blank - Summary & Transcript Not Populating (v20 Update 8 / AI 1.4.12)

    Please note that for transcriptions to function correctly, outbound HTTPS traffic (TCP port 443) must be allowed to the host wmr.3cx.net, as this is required for communication with the transcription service. Additionally, ensure that HTTPS traffic is permitted on the port configured for HTTPS...
  5. BrunoI_3CX

    Fanvil w610w firmware downgrade

    In this scenario, we recommend contacting the device vendor for guidance on the downgrade procedure. They may be able to provide you with a previous firmware version and the necessary steps to perform the downgrade successfully.
  6. BrunoI_3CX

    Large packet loss in 3cx hosted (WiFi phones)

    Could you please confirm whether the issue is only occurring when performing or receiving external calls? Or it also occurs when performing internal call between user extensions? Can the issue be reproduced on demand or is it manifesting randomly?
  7. BrunoI_3CX

    Live Chat Timeout

    Could you please provide additional information about this behavior? While on a chat session, the popup 'Timeout has occurred' manifests when both sides do not generate any activity, or is it occurring while the conversation is active and both sides are replying? Are you able to reproduce this...
  8. BrunoI_3CX

    Archive recordings in M365 SharePoint stopped working

    We are glad to hear that the issue has been resolved. Please note that the 3CX Cloud Transcription feature was previously in open beta and officially concluded with the release of Update 8. Free 3CX AI Transcription Beta Ending: https://www.3cx.com/blog/releases/free-ai-transcription/ As a...
  9. BrunoI_3CX

    Archive recordings in M365 SharePoint stopped working

    Since you have already reviewed the FTP server and no errors were identified, we would suggest opening a Support Ticket so we can review the current configuration along with the system logs to better understand the issue. That said, please log in as System Owner and navigate to Admin >...
  10. BrunoI_3CX

    Solved Random call/registration failures

    Hello ITSP A 403 Forbidden response from the provider indicates that the call is being correctly routed to the provider, but the request is being rejected on their side. To further investigate, we recommend capturing a packet capture while reproducing the issue and sharing it with the provider...
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