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  1. BrunoI_3CX

    SMS Routing

    Regarding incoming SMS routing, please note that while SMS is not handled in the same way as voice calls, you can achieve your desired behavior using a Digital Receptionist (IVR). For this, navigate to Admin > Call Handling and create a new IVR. Assign your desired DID to it for you to manage...
  2. BrunoI_3CX

    Enterprise edition for recording

    Regarding the mentioned feature to start and stop call recordings, as you correctly mentioned, in v20 this setting is enabled by default. This means that users can start or stop the recording of a call when using a Professional license key. This setting can be found by navigating to Admin >...
  3. BrunoI_3CX

    Outbound call test question: local and remote codecs differ...

    In the Check SIP Trunk test call, the codecs displayed represent the codecs used on each leg of the call as seen by the PBX, and may not necessarily reflect the full path of a real call through the provider network. If you would like to verify the codec used during an actual call, we recommend...
  4. BrunoI_3CX

    Solved Recordings not archiving to FTP

    Since you have already reviewed the FTP server and no errors were identified, we would suggest opening a Support Ticket so we can review the current configuration along with the system logs to better understand the issue. That said, please log in as System Owner and navigate to Admin >...
  5. BrunoI_3CX

    Can I use an IP Phone with the 3CX SMB Free edition or only with apps?

    Your statement is correct, IP Phones can indeed be used in a 3CX SMB Free deployment. That said, you will need either a supported Router Phone (which can provision up to 10 phones behind it) or a dedicated SBC host machine to ensure proper provisioning and connectivity to the SMB deployment.
  6. BrunoI_3CX

    T43U won't auto provision

    The mentioned firmware version is correct. Do you see any entries related to your phones when navigating to Admin > Event Log? Additionally, navigate to Admin > Advanced > IP Blacklist and verify that there are no entries associated with your device's IP address. When navigating to Admin >...
  7. BrunoI_3CX

    Unusual Twillio SMS Integration Issue

    Regarding the question about configuration changes, we would like to clarify whether, when the issue occurs, you are still able to see the complete configuration across all tabs for this provider, or if any information appears to be missing. Regarding the template in use, the recommended...
  8. BrunoI_3CX

    Unusual Twillio SMS Integration Issue

    Since you mentioned that the Twilio SMS integration seems to be "breaking", do you find any changes within the provider's configuration? Are you using the default template or a custom modified template for this provider?
  9. BrunoI_3CX

    Event ID 50029 Error

    Could you please mention which SIP Trunk provider is being used? Is it one of the 3CX supported providers? Was it added using the default PBX template, or was a modified template used? The event 50029 you are seeing is related to the ACK (Acknowledge) message not being received. If the ACK is...
  10. BrunoI_3CX

    Solved Missing System Extensions in Call Forwarding Settings

    In addition to my colleague's reply, please navigate to Admin > System > Options and open the Apps tab. Under the Restrictions section, please ensure that the option 'Hide system extensions (IVR, Ring Groups, Queues and FAX) from 3CX Apps company phonebook' is disabled: If it was enabled...
  11. BrunoI_3CX

    Android App on Avaya Vantage K175

    The current behavior might also be related to a compatibility behavior between the device itself and the app. Could you please mention which is the 3CX Android App version and the current Android OS version installed?
  12. BrunoI_3CX

    Android App on Avaya Vantage K175

    Please note that the 3CX Mobile App for Android can only access the cameras that are exposed and allowed by the device's OS. With a device such as the Avaya K175 Vantage, this behavior may occur if the rear camera is the one exposed to third-party applications. In that case, the app will be...
  13. BrunoI_3CX

    Call Termination Notification | Loud Beeps at end of call

    At the moment, the end-of-call notification tone in the 3CX Windows Desktop App is a built-in behavior, and there is currently no configuration option available to disable it.
  14. BrunoI_3CX

    OpenAI Model Retirement

    Please note that the announcement you linked refers to the models available in the ChatGPT interface. This change will not affect the current usage for 3CX transcription integration, as the mentioned models will still be available for the OpenAI API:
  15. BrunoI_3CX

    Noise on line when answering receiving call. Noise is similar to old Dial-Up.

    In this scenario, you can collect more information using the built-in call quality monitoring. For this, navigate to your 'Team' page and look for one of the user extensions, to then click the 3 dots icon. Then, click on 'Monitor Connection Quality' to enable this feature for that extension...
  16. BrunoI_3CX

    v18.0 Update 9 (Build 35) to V20 migration

    As you mentioned, v18 Update 9 backups can be restored directly to v20. In your scenario, you can create a backup on v18, ensuring that the System Owner extension has a unique email address assigned, and then proceed with the installation of your v20 PBX on AWS using the same license key...
  17. BrunoI_3CX

    Please help, 3CX Alert: Trunk Failover or max amount of calls available for the trunk has been reached. Possible compromised system.

    It sounds like you have taken the correct first steps by disabling the trunk at the provider level. Which is the current status of the issue? You are still receiving alerts? As a first step, our suggestion is to check which users are trying to trigger those calls and revoke it's credentials...
  18. BrunoI_3CX

    Solved Calls go silent after about 10 minutes

    Based on the description, this behavior is seems related to RTP media being interrupted, rather than the call itself dropping, which is why the call remains connected but audio becomes silent on both sides. Please confirm that the firewall test under Admin > Dashboard > Troubleshooting >...
  19. BrunoI_3CX

    OUTBOUND ERROR NOT WORKING.

    It seems that you have provided a screenshot of a call log report showing the 'Number not registered' reply received by the PBX. Do you have any Caller ID configured for your outbound rules? Have you approached to the provider to inquire about this reply? When checking the PBXs Admin > Event...
  20. BrunoI_3CX

    OUTBOUND ERROR NOT WORKING.

    When checking the PBXs Admin > Event Log, do you see any event related to these calls? As the calls are not being reflected within the Twilio's call logs, are you able to receive calls accordingly via this trunk?
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