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  1. Solved Calls going to VM

    Hey, Inbound calls are going straight to VM. Every extension has it's own DID and in forwarding rules it is set to go to VM after 50 seconds but the issue is calls are going straight to VM and not ringing for 50s. extensions are online and in available status. Can anyone hep figure out the...

  2. Issue with receiving calls - Transaction does not exist

    no to this specific one only and it's not a new installation either, just randomly started happening with few calls and now it is happening with almost all inbound calls.

  3. Issue with receiving calls - Transaction does not exist

    Hey issue regarding push messages was resolved already when I did system reboot. But this issue with the calls is persistent. How can I check DNS and IPv6 settings in 3cx hosted system?

  4. Issue with receiving calls - Transaction does not exist

    I want to add more detail, in the attached image multiple call attempts can be seen here when in actual the 1st 4 attempts experienced this on both ends: -on caller end it just rings, no intro prompt is played, it rings for a while then it sounds like call is reconnected and it happened 4 times...

  5. Issue with receiving calls - Transaction does not exist

    We are getting the exact error for IOS devices, there is no error for android but android have same issue. Apart from phone apps, we are unable to pick calls from webclient as well.

  6. Issue with receiving calls - Transaction does not exist

    No it is happening with all users on different networks.

  7. Issue with receiving calls - Transaction does not exist

    Hi! We have started facing issue with already running system, outbound calls are fine but when we try to receive a call it gives error "transaction doesn't exit" on mobile apps (android and IOS) and on webclient the call just doesn't get picked. One more thing is, we have made queues, assigned...

  8. SMS received from whatsapp but cannot reply to those SMS

    yes

  9. SMS received from whatsapp but cannot reply to those SMS

    Hey, I have followed the 3CX-Whatsapp integration guide and I am receiving SMS from Whatsapp numbers but when I am unable to reply back. Red cross appeasers on the SMS when I reply. On event logs it shows this error: Failed to send message(s) to the provider 'whatsapp' from 'xxx-xxx-xxxx' to...

  10. Solved SMS with VoIP.ms

    Voip.ms has started SMS with 3cx and there is a whole guideline on voip.ms on how to do that, it says that we should have latest version of PBX as well as updated voip.ms sip template, since we are already on v20 of 3cx so i was looking for a way to have latest sip template because on voip.ms...

  11. Solved Outbound SMS issue with wavix

    Thanks, issue was resolved after restarting all the services.

  12. Solved SMS with VoIP.ms

    Hey, Has anyone tries VoIP.ms SMS service with 3cx? I don't see SMS tab in voip.ms SIP trunk, I have v.20 of 3cx.
    • 3CTEL
    • Thread
    • Replies: 32
    • Forum: SMS

  13. Solved Outbound SMS issue with wavix

    hosted by 3CX.

  14. Solved Outbound SMS issue with wavix

    No there is no entry on Wavix portal, how can I bypass firewall?

  15. Solved Outbound SMS issue with wavix

    Edit: I have created new trunk on bith Wavix and 3cx end but issue persists. Then i moved one of the numbers from this 3cx system to another 3cx system and number worked just fine. Can you please advice what could be wrong?

  16. Solved Outbound SMS issue with wavix

    We are facing issue with outbound sms with 3cx. When sms is sent from 3cx it shows 1 grey tick and there is no record of message in event logs or chat logs. We have checked with provider they asked to share 3cx event logs for failed messages but there is no entry in 3cx. System is .v.18 and it...
    • 3CTEL
    • Thread
    • Replies: 7
    • Forum: SMS

  17. Call Flow not following rules

    I checked the logs, call came to IVR from there it went to queue. In logs it says "Selected agents for poll: 29010,29009" whereas there are total 8 agents in queue and it is set to ring all. Then logs continue and this comes "DBG: Removed Agent's QA:29010@80009" and "Agent QA:29010@80009 has...

  18. Call Flow not following rules

    I can't find anything in the logs, to collect the logs properly it says to reproduce the issue. But the issue doesn't happen always so can't reproduce it. Is there any other way to see why all this is happening?

  19. Call Flow not following rules

    it says Restarting the services will clear out any existing logs! will it clear call/chat logs as well?

  20. Call Flow not following rules

    Hi, We have a main line IVR, when a call comes in through IVR and goes to a queue it should ring all the agents of that specific queue but instead it goes to an extension and from there it goes to VM of that extension. so let's say a person call is and this is the flow in call logs: IVR ->...
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