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  1. NikosT_3CX

    Department admins can see and add users from ALL departments when managing queues – privacy/compliance issue

    @alexanderhofstaetter in this case since you want pure isolation of the Departments and operations, why you do not use Multi-Company mode ?
  2. NikosT_3CX

    Mistake with license stopped transcription

    @perfect-touch contact our Customer Service Team please about this and the team will get back to you : https://www.3cx.com/company/contact/
  3. NikosT_3CX

    As of this week, custom call flow script not sending emails, voicemails and transcriptions are emailing fine.

    @bgordon glad you found the issue, logs of 3CX never lie :) It makes sense to have a body on the email. You may see below all the variables you can setup : https://www.3cx.com/docs/variables-email-templates/
  4. NikosT_3CX

    Group Caller ID is not displayed on the iPhone screen

    @jmtelecom as we discussed in the ticket, if you remove the contact from the iPhone ( not the 3cx client, the actual iPhone ), do you see the Queue after ? Because as we mentioned, we can also replicate this scenario only if the Caller 's number is added to the user 's contacts on the actual...
  5. NikosT_3CX

    Assistance Needed – Caller ID Issue When Forwarding Calls to Mobile (v20)

    @DidierDE number +3257987654 is in the Diversion Header because this is the originally dialler number. Call a DID and this is what you will see there. Now number +3257987654 is in the Remote Party ID User Part and the From User Part as this is what the template has. You may change these...
  6. NikosT_3CX

    3cx stuck on Version 20.0 Update 7 (Build 1080 Release)?

    @J_Finalattempt can you please try one more time and let us know ? Try " apt update " ( this will not trigger the update, it trigger the check ) and let us know if you see the update on the PBX side.
  7. NikosT_3CX

    Solved 3CX Trusted secure file is invalid

    @vserg626 as per the ticket, the Teamviewer session and the comminication with the partner, the issue has been identified and it was the End Point Protection and the restrictions that existed based on the policies. As mentioned to the parner as well, we highly recommend to setup the PBX on...
  8. NikosT_3CX

    Possible bug - Add Trunk under Voice & Chat

    @bramptonjp as I can see your PBX is not hosted by 3CX, its self hosted. You can also check this by taking your Public ip and checking the hosting provider here : https://ipinfo.io/x.x.x.x For the issue you have, can you open a ticket to our Support Portal to check it further ?
  9. NikosT_3CX

    Possible bug - Add Trunk under Voice & Chat

    @bramptonjp on what OS is the PBX installed on, Windows or Linux ? Can you clarify the exact version of the OS ?
  10. NikosT_3CX

    Solved 3CX Trusted secure file is invalid

    @vserg626 your partner opened a ticket with us this morning and now he menioned that its for your systems. Lets continue in the ticket as logs are provided there with more details on the issue.
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