Possible bug - Add Trunk under Voice & Chat

[bramptonjp]

Hello


Version 20.0 Update 9 (Build 995 Release - AI 1.4.48)


Since an auto update to the above version, I came across that clicking on 'Add Trunk' in 'Voice & Chat' produces an application error message

p.map(...).toSorted is not a function

With the only available option 'Close' which when clicked produces the next input box, 'Choose your SIP Trunk VoIP Provider'

but there are no choices listed, the only working option is 'Cancel'

I've included screen shots of the message boxes generated

I hope this is enough to go on

Regards


JP

 

[NikosT_3CX]

@bramptonjp on what OS is the PBX installed on, Windows or Linux ?
Can you clarify the exact version of the OS ?

 

[bramptonjp]

Hi

It is 3CX hosted


System Info

[General]
ProcessorCount = 2
TotalDiskSpace = 49 GB
FreeDiskSpace = 39 GB
TotalPhysicalMemory = 3.74 GB
FreePhysicalMemory = 2.27 GB
OSArchitecture = X64
OSDescription = Debian GNU/Linux 12 (bookworm)
ProcessArchitecture = X64
FrameworkDescription = .NET 10.0.7

[3CX PhoneSystem Info]
Number of Extensions = 13
Number of Queues = 2
Number of RingGroups = 2
Number of IVRs = 9
MULTICOMPANYMODE = 0
ALLOWUSEBUSYOPTFORGROUP = 0
FIREWALL_CHECKER_RESULT = 1
SYSTEMLOGGINGLEVEL = 1
VERSION = 20.0.9.995
RESTORED_FROM_VERSION =
ADJUST_FROM_VERSION = 20.0.9.995


Thanks

JP

 

[NikosT_3CX]

@bramptonjp as I can see your PBX is not hosted by 3CX, its self hosted.
You can also check this by taking your Public ip and checking the hosting provider here : https://ipinfo.io/x.x.x.x
For the issue you have, can you open a ticket to our Support Portal to check it further ?

 

[bramptonjp]

It is hosted by 3CX (PRO Edition 8 Simultaneous Calls), we paid 3CX directly for the annual Pro Version and the annual Hosted by 3CX

So where do we go to now? I'm just trying to advise of a bug that I found

 

[bramptonjp]

@NikosT_3CX, you are correct sir, it appears a step has been missed moving it

Thanks for your input, I will see if the problem exists once it has been moved