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  1. Missing Agents Reports - Grafana Dashboards Templates

    We wish the Agent login/logout data along with Available/DND/Away/etc Statuses will be exposed part of the data connector in the upcoming version. Definitely these are very useful/needed KPI for the call center supervisors.

  2. "Visibility of Missed Calls on Phone "

    Hi @KyriacosS_3CX , Indeed, however granting queue manager permissions to the agents means higher roles and controls than what they supposed to get. For the queue stats reports, true, but obviously can not be checked in instantly, instead they should wait for the schedule. Speaking of the...

  3. "Visibility of Missed Calls on Phone "

    Hello all, I was searching for similar post before creating a new post and came across this one What I understood, both @ConceptsWeb and @KyriacosS_3CX agreed on no missed calls for missed polls and the concern is to avoid double or triple callbacks, that's definitely possible, however I think...

  4. QCB to Dynamically Change Outbound Prefix Based on the Dialed DID

    Thanks @Alphabetic for your response. Indeed that's something feasible, however you know since we have 3 DIDs, means I have to replicate my 3 queues to 9 queues instead, I'm sure you can imagine how messy the reports, login/logout will be for the supervisors KPI monitoring and agents daily...

  5. QCB to Dynamically Change Outbound Prefix Based on the Dialed DID

    Hello, We have 3 DIDs for 3 different scripts of 3 brands under the same company, in which all the three brands serviced by the same 8 agents and 3 queues. At any given moment a call may come to any of the queues. The requirements: When a customer reach to us over DID 111111 and the call is...

  6. "also ring my mobile" option timeout

    Hello, We previously experienced an issue with call forwarding where the callee’s number was displayed instead of the caller ID. We have resolved this by enabling the "also ring my mobile" option, which now correctly displays the caller's number. However, we would like to know if it is...

  7. Get Attached Data After Makecall API - CFD App

    Hi @edossantos_sipcaller Well, actually your concern cross to my mind, but ain't the accuracy comes from the sql statement we write for it. For example; if the OTP 123456 supposed to be play for the destination number 01122334455. My sql statement is something like this: select phonenumber...

  8. Get Attached Data After Makecall API - CFD App

    Right. I'll go for it then. Thanks

  9. Get Attached Data After Makecall API - CFD App

    I want to send an OTP code to a client over a call. So I wanted to trigger the Makecall with the destination number + OTP code attached in the Makecall request then the CFD app will play it. Since the attacheddata is not supported in the Makecall, I have an idea: It is possible when my backend...

  10. Get Attached Data After Makecall API - CFD App

    I see. Any suggestions of an alternative way to implement something similar?

  11. Get Attached Data After Makecall API - CFD App

    You mean I'm not using it properly, or it is not supported in the Makecall? Appreciate some elaboration

  12. Get Attached Data After Makecall API - CFD App

    Hi, I'm trying to collect the get attached call data when I use the Make Call API request but no luck. I'm doing the following, let me know if anything is wrongly implemented or am i missing something here : 1. I'm trying to make a call from a CFD app 3333 toward an External number 12345678...

  13. Pass Custom Variable from CFD to CRM Integration [Need Help]

    You mean journaling by (report call)? If so, we are not using this feature. Would you share some details on how you made it work?

  14. Pass Custom Variable from CFD to CRM Integration [Need Help]

    When a call is received, we want to pass the CFD DID to our CRM. As a result the agent popup URL that's returned from the CRM integration should include the CFD DID part of the contact URL as a parameter.

  15. Pass Custom Variable from CFD to CRM Integration [Need Help]

    How to do that through the API? Would you elaborate with guidance?

  16. Pass Custom Variable from CFD to CRM Integration [Need Help]

    Hi, We got to know that CRM server side integration is triggered immediately when a call hit the system from outside. Now we are wondering if possible to pass a variable from the CFD/IVR script to the CRM integration script? To be specific, we want to pass the CFD DID number or another IVR...

  17. When no Available Agents in Queues - Option for MOH to Continue

    Sounds like an idea, we will give this a try and see whether it fits in our requirement. Really appreciate the suggestion

  18. When no Available Agents in Queues - Option for MOH to Continue

    I agree with you. Working hours = non-stop no gaps of no available agents. But there are very few moments when agents are all non-available, we wanted to cater for this scenario. Actually the IVR script solution proposed by some people in the forum did fixed it for us. However, I still believe...

  19. When no Available Agents in Queues - Option for MOH to Continue

    True, we have created a call script to keep the user in MOH until someone logs in, then the script will find out and do proper routing. Thanks

  20. When no Available Agents in Queues - Option for MOH to Continue

    Hi, There are times all agents logged out during working hours, as a result we suggest to add an option inside the queues configuration to enable and disable the behavior the 3CX tell the customers there are no available agents and drop the calls immediately. We believe this flexibility allows...
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