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  1. Transcription fails via OpenAI for long call recordings greater than 25Mb

    Thanks for confirming that. Is there anywhere that we can monitor how many transcription minutes have been used, or current balance, when using ENT+ and 3CX Cloud Transcription? Or is there another way of checking current status?

  2. Transcription fails via OpenAI for long call recordings greater than 25Mb

    Hi, In the previous version we had call transcription enabled to use OpenAI API. Any long duration calls (circa 40-50+ minutes) resulted in a .wav file of the recording being > 25Mb in size and therefore transcription failed...

  3. Transcription fails via OpenAI for long call recordings greater than 25Mb

    Does anyone know if this has been fixed in v20 Update 8? Or if we go for Ent+ if the native 3CX transcription also has this limitation?

  4. Transcription fails via OpenAI for long call recordings greater than 25Mb

    Recently deployed a new 3CX v20 instance for a client and had an issue with call transcription missing for long calls. Wasn't sure why but in the process of trying to manually resubmit to OpenAI for reprocessing it became apparent that OpenAI has a hard 25Mb limit on audio files and in our case...

  5. Deleting WhatsApp chat mutes user for 24 hours?

    Hi All, Recently setup WhatsApp integration and looks useful. I have been testing allocating messages, archiving and unarchiving but I also "Deleted" a chat and have noticed that subsequent messages from WA are not delivered. Does this mean if I delete a WA chat it prevents further delivery...

  6. Polycom VVX 410 DND Softkey does not set Status

    Thanks for that. Only reason is we have a large client base with 2-3 year old Polycoms which are in reasonable condition. I do some research on uaCSTA and see what I can find. A very quick look seems to hint it can be enabled on VVX firmware 5.8+

  7. Polycom VVX 410 DND Softkey does not set Status

    We are running 3CX Enterprise v16.0.493 with Polycom VVX 410 (firmware v5.6.0.17325). When pressing the DND softkey on the device the line keys change to show the "no entry" sign indicating that DND is enabled. However on checking the 3CX server/Windows or Web Client the status is still set to...
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