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  1. CDR Output Fields - CDRLogs File vs Offloaded CDR

    @fxbastler for the offloaded tables, is there a known official way to add the additional fields?

  2. Missing Agents Reports - Grafana Dashboards Templates

    We do appreciate such detailed response and thanks for your advice about the tables' lock also.

  3. Missing Agents Reports - Grafana Dashboards Templates

    I can see that you guys trying to push for your product heavily and we understand that since we have seen many handy features you have in your portfolio, and I respect that really, Our tendency is to first understand every aspect of the system and try to develop our own tools and integrations...

  4. CDR Output Fields - CDRLogs File vs Offloaded CDR

    Hi, We are exploring the option of CDR output fields (Admin -> Advanced -> CDR) to add more fields and wanted to know whether adding or deleting any of these fields will reflect in the offloaded database as well, or such modification impact the CDRLogs file only? Thanks.

  5. Missing Agents Reports - Grafana Dashboards Templates

    Point taken, we will consider extending the plugin queries for sure, however actually I was referring to the Agents Login History Report integration with MySQL using the API, what do you think?

  6. Missing Agents Reports - Grafana Dashboards Templates

    Noted. Since there is such limitation and our preference is to unify the data source (i.e using the same MySQL DB), then we will query the Agents Login API and insert the results into another table for this purpose (on hourly bases). Any concern? Or better way to achieve this?

  7. Missing Agents Reports - Grafana Dashboards Templates

    Below two reports are neither in grafana nor in the CDR tables that we are offloading from the database connectors. Are we missing something?

  8. Agent Logout from Queue Issue

    That's valid option as well. Having all of this coupled with our recent finding that we can do the API call to trigger queue status, I think we are good to go now. Thanks

  9. Agent Logout from Queue Issue

    You right, this will work but since our CS work schedule is changing frequently during the year, additionally some agents might go on leave, this will not cover all of our requirements. Thank you

  10. 3CX v20 REST API - Changing logged in / out for queue

    We found the way how to trigger login/logout from the queues using the XAPI API and PATCH method. The XAPI documentation doesn't mention that like many other API functions also missing from there. Simply trigger a PATCH method to the endpoint Users and ensure you specify the USERID Endpoint...

  11. Agent Logout from Queue Issue

    Hi, The fact that the agent will stay in the Queue although he/she has logged out from the 3CX client is somehow inconvenient and might mess up with the agent KPIs hence degrade the performance if they forgot to hit the Queue logout button. Is there a way for the agent to auto logout from...

  12. Missing Agents Reports - Grafana Dashboards Templates

    Hi dears, We are using V20 Update 7 and we integrated data connectors with MySQL to offload data. We installed Grafana and 3CX plugin (v1.0.4) and the reports looks great so far. However we are wondering why the Agents statistics is not part of this Grafana reports? is it because Grafana...

  13. Extension Name does not appear when dialed from Cisco Phone

    We are using cisco phones, everything is working perfectly with 3cx, However, we are facing an issue and we are wondering if anyone has a fix for it. Problem Description When John (1000) dials Alice (1001), Alice's name does not appear on John's phone screen (Only his extension appears, I.E...
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