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  1. MRM

    3CX V15 softphone - in or out of office

    Hi Andy, 3CX Clients are not STUN aware and the 3CX tunnel is mandatory for all the remote 3CX clients. Kindly enable 3CX Tunnel for the extns, re-provision the extension (via welcome email) and perform again the test. Please update the post on your findings and if you managed to solve the...
  2. MRM

    Can't establish Trunk

    Hi Manouchehr, I would recommend that you verify your account settings and, if the problem persists, to contact your VoIP service provider. Please update the post on your findings and if you managed to solve the issue we would be grateful if you could share it with the community. Regards
  3. MRM

    reports language

    Hi Karsten, If you change your keyboard to US & reboot the system, do you have the same issue? Please update the post on your findings and if you managed to solve the issue we would be grateful if you could share it with the community. Regards
  4. MRM

    Solved No Voice Component on Remote Extension, External Calls Only

    Hi Wendel, Kindly run the firewall checker and let me know if it passes the test. Also in order to investigate further your issue we shall need a wireshark capture. Download Wireshark from http://www.wireshark.org and install on the server. Then start a capture ensuring that all the network...
  5. MRM

    I can hear the caller, they cant hear me

    Hi Waylon, Kindly run the firewall checker and let me know if it passes the test. Also in order to investigate further your issue, we shall need a Wireshark capture. Download Wireshark from http://www.wireshark.org and install on the server. Then start a capture ensuring that all the network...
  6. MRM

    Polycom Soundpoint 501

    Hi Dave, Here is the link to what you require http://www.3cx.com/blog/voip-howto/sip-traffic-capture/ good luck
  7. MRM

    Polycom Soundpoint 501

    Hi Dave, As my colleague pointed out, if you can run Wireshark for that particular extension then we can see what is actually going on ... Please update the post on your findings and if you managed to solve the issue we would be grateful if you could share it with the community. Regards
  8. MRM

    Solved Error is 0X0

    Hi Dave, Looks like you have to do a factory reset on your unit to stop the looping. Please update the post on your findings and if you managed to solve the issue we would be grateful if you could share it with the community. Regards
  9. MRM

    Inbound Calls generating 407 authentication required message

    Hi Oze, Have a look thru this thread, it might help ... https://www.3cx.com/community/threads/proxy-authentication-required.31495/ Please update the post on your findings and if you managed to solve the issue we would be grateful if you could share it with the community. Regards
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