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  1. XanthiZ_3CX

    Solved 3CX V.15 - Custom Prompts Not Working

    Hello there ! Did you try to restart the Services ? Go to Dashboard > Services > Selet 3CX PhoneSystem 01 IVR Server and press restart And then try again !
  2. XanthiZ_3CX

    Skype for Business

    Hello GCollis ! Soon there is going to be a release for the Integration with Skype for Business ! We dont have an ETA yet but we will publish it in the 3CX Blog as soon as it is released :) Regards
  3. XanthiZ_3CX

    Problems with Zendesk -- not triggering on incoming call

    Hello Orlin Yes open a support ticket if you wish. Can please make sure that you have authorized the plugin ? From 3CXClient for Windows > Settings > Advanced Settings > Integration > Zendesk You need to provide the Plugin the following information : 1) Zendesk URL 2) Client Secret 3) User...
  4. XanthiZ_3CX

    Insightly CRM Integration bugs

    Hello there, Thank you for your feedback. We will make tests and try to reproduce these bugs. We are going to inform you when there is going to be a release with the fixed issues ! Regards Xanthi Z.
  5. XanthiZ_3CX

    Problems with Zendesk -- not triggering on incoming call

    Hello there ! Please make sure the following points have been followed : 1) From Management Console , the Extension has been assigned the Zendesk plugin. When you assign the Zendesk plugin ,then re-provision the 3CXClient. 2) From 3CXClient for Windows go to Settings > Advanced Settings >...
  6. XanthiZ_3CX

    Windows to Linux

    Hey there Yes of course you can take a backup from Windows and restore on Linux ;)
  7. XanthiZ_3CX

    reports question

    Hello ygonzales In order to change the Report row limit you need to do the following: 1) Go to Settings > Parameters 2) Search for the parameter REPORT_ROW_LIMIT 3) Edit the parameter and change the limit from 10000 to 20000 and press OK 4) Restart Services If you have any questions please...
  8. XanthiZ_3CX

    Contact import (Greek)

    Hello Can you make sure the CSV File you are using the encoding is UTF-8? Can you provide us with the CSV file you are using ? When i uploaded the CSV File with Greek Contacts everything was shown correctly.
  9. XanthiZ_3CX

    Outlook Not Showing up in Integration in Softphone

    I will explain how the 3CX Plugins works. When there is an incoming call to your 3CXPhone , the plugin will search through your Outlook contacts. If the Contact exists in your Outlook account , then it will show the Contact Info of that Contact. If the Contact DOES NOT exist then it will create...
  10. XanthiZ_3CX

    Outlook Not Showing up in Integration in Softphone

    In order to Use the Outlook plugin you need to do the following: 1) From Management Console go to Extension > Edit your Extension > Go to Integration tab and enable the option : Enable Integration. From the list select the Outlook.zip and press OK 2) From 3CXPhoneForWindows you need to Restart...
  11. XanthiZ_3CX

    V15 - Can't change office hours

    Hello pagsinc , In order to change the Office Hours you need to delete the previous one and create them again. Also there should not be any collision with the office hours.
  12. XanthiZ_3CX

    Company Phone book

    Hello A4OpT1kP4PeR, On SP3 you will be able to export ALL the contacts with one button!
  13. XanthiZ_3CX

    How to create new status

    Hello nisachol, Currently we have two custom statuses (Custom 1 , Custom 2) and you can set them up as you want. However if you wish to have more options for Custom Statuses , you can suggest this on the 3CX deas : http://www.3cx.com/forums/3cx-ideas-f57.html
  14. XanthiZ_3CX

    Definition on soon

    Version 15 SP2 has been released.
  15. XanthiZ_3CX

    Deleting templates

    Hello CATE, You are not allow to delete Templates that 3CX Provides you. You can ONLY delete the custom Templates you have uploaded or Copied. In order to delete the unused templates is to delete them from the Installation folder (Not recommended)
  16. XanthiZ_3CX

    X Button to delete extensions dangerous

    Hello TSlocum , We have implemented this feature in V15 SP2. There is going to be a confirmation dialog, Thank you for your feedback !
  17. XanthiZ_3CX

    ODBC MSSQL Connection String Can't Contain = Equal Sign V15 SP1

    Hello JStellato , In V15 SP2 this issue is already fixed ! Soon we are going to release the V15 SP2 , so please be patient!
  18. XanthiZ_3CX

    Adding Entention

    The logic of group creation and extensions has changed and follows the likes of Google Groups, Active Directory, Azure, Amazon and other group oriented services just to give you some examples. In all the above interfaces, when you create a group (it can be even a department) you first create...
  19. XanthiZ_3CX

    V15 crash on edit extension

    Hello witenoize, This error is due to corrupted codecs in the Extensions. In order to fix this issue you need to do the following : 1) Edit the extension that produces this error 2) Go to "Phone Provisioning" Tab and in the panel "Codecs" just move up/down or add/remove the codecs . 3)...
  20. XanthiZ_3CX

    Custom Template Problem

    The provisioning of the second EXP module is not supported by 3CX. However if you want to add second EXP module you can add a custom Template for your YealinkT46G and add the provisioning of the second EXP module. Here is an example of the first 2 keys of the second EXP : #Expansion module2...
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