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  1. Editing 3CX Template

    What is happening now is if resend welcome mail from existing extn I am getting a new template and if I created a new extension it triggers the old template. That makes confuse

  2. Editing 3CX Template

    Hi, We have customized 3cx Welcome mail and updated in the server, it is noticed that it is not working with new extensions. But it works fine with the old extension if I resend the welcome mail. What could be the possible reason?

  3. Is it possible to block internal calls in 3cx

    We are looking for a feature to block internal calls for extension or department wise. Is it possible

  4. 3CX Contact & Phone Book synchronization

    We are using Fanvil and Grandstream IP phones........We have more than 500 contacts and 200 extensions....When we do search in the phonebook on IP phones, it is noticed that some of the extensions could not found. I think it could be because number of contacts keep on each phone is different. Is...

  5. 3CX Authorization Issue with ZOHO during Integration

    We were trying to integrate 3CX with ZOHO and all configuration has been done as described in https://www.3cx.com/docs/pbx-crm-integration-zoho/. As mentioned in the article, when we click the Authorize button, it is redirecting to the ZOHO page for accepting the authorization. When I click...

  6. 3CX issue with Grandstream IP Phone

    Which one is the recommended firmware

  7. 3CX issue with Grandstream IP Phone

    Dear Team, We are facing and multiple issues with Grandstream IP Phone, the slow response when dial number, hanging at times. Could you please advise a possible solution to fix this. Phone model: 1620/1625 Firmware ver: 1.0.4.132 3CX ver: 16.0.910 Regards, Aslam PA

  8. 3CX and odoo Integration issue

    Hi Team, Attached is the template which we used and the same generated with your template generator tool. While initiating the outbound calls from our CRM, we are passing the customized parameter(lead_id) to 3CX but responses do not contain the lead_id which is a unique reference to track...

  9. 3CX and odoo Integration issue

    Objective: Integrating 3CX to our CRM to Track the call history of the dialer which is linked to our enquiry(Lead). From our CRM lead, the user will make calls directly to 3CX which will return the corresponding call logs against the respective enquiry. Apart from the phone number, we pass...

  10. Advanced 3cx Call Report & Features

    In 3cx do we have an option get the below reports 1. Call Reports based on Group/Department Wise 2. Call Information in detail such as Hold time, Mute etc... 3. Transfer and user terminated call summary for analysis

  11. Does 3CX have Auto dialer functionality

    Is it possible 3CX to dial the leads automatically with an autodialer to the agent and client. At the same time agent need to get a pop from CRM/3CX with customer info and enquiry

  12. Solved How to change the public IP of the 3CX server?

    It worked after waiting a couple of hours. Thank you

  13. Solved How to change the public IP of the 3CX server?

    I did this already and noticed IP is not getting changed even after waited a long time. So I just want to confirm anything else need to be changed or updated

  14. Solved How to change the public IP of the 3CX server?

    Hi, I have a Windows-based 3CX phone system v15 with static public IP configured. Recently we changed the internet service provider and would like to change the public IP to the new one. What is the process to change the public IP to new?

  15. Recording call

    Could you suggest any addon or solution for this

  16. Recording call

    Is it possible to custom auto deletion setting for different extension or group of extension .............for example, I have a division where one team sales require minimum 1 year recording to keep another division require only 3 months recording.

  17. Enable Call recording during Extn creation

    Basically, I would like to set "Record External calls only " as default option rather than "Recording Off".....Is there any parameter can tweak for this, that what I am looking for

  18. Enable Call recording during Extn creation

    Hi, Is there any way we can set Call Recording enabled for External calls for all extensions by default. Now it is OFF when we create new extn Thanks, Aslam PA

  19. Does 3cx support PattonSN4171 PRI voip gateway

    Thank you for your inputs. Any other gateway does support native configuration to reserve the channels for particular DID without any customization. Do we get support from 3CX if need any kind of customization in PattonSN4171 If I choose this

  20. Does 3cx support PattonSN4171 PRI voip gateway

    Thank you. If I go PRI connection with 30 Channels, can I customise the utilisation of channels in 3CX. For Example I have group of agents assigned different DID like Sales DID 111111, Ops DID 222222, Finance DID 333333. Can I reserve Channels for group like for Sales 15 Channels, Ops 5 Channel...
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