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  1. Noticed an issue that users can delete recordings/call logs those who have System Management Access

    Do we have any workaround to apply Managers should have access to generate Reports and should not alternate recording settings, delete recording etc....

  2. Noticed an issue that users can delete recordings/call logs those who have System Management Access

    Yes, even if we give only this Monitor privilege, they are able to delete recordings, not only they can purge and toggle other recording-related settings as well. I think this settings/function needs to redefined other wise System Managers can mess up organization settings and Delete/Purge Call...

  3. Noticed an issue that users can delete recordings/call logs those who have System Management Access

    Noticed an issue that users can delete recordings/call logs for those who have System Management Access. Is there any way we can restrict it at the same time they should be able to take the call report? I am referring to the exact issue described in the thread, work around suggested is ok to...

  4. Call Report Descripancy

    @ChrisC_3CX, it worked. It is a nice feature to play a busy prompt when the number dialed is busy, at the same it should mark as unanswered in call reports since it is not connected with the recipient.

  5. Call Report Descripancy

    I have disabled early connect in Patton, there also see the miss-match. Here I called a number that rang complete ring and went to the 3cx generated message "Call could not be established, contact Administrator". Due to this 5sec message, this call is considered as answered in the 3cx report...

  6. Call Report Descripancy

    Further, we enabled early-connect in Patton gateway, we observed that on the 3CX Reports, all calls are marked as answered even if the customer did not pick up the call. Not only call records, record calls from the ringtone onwards. could you please review and advice? It is the same issue...

  7. Issue with Call Report

    I understand, in both below case it counting as answered since there is a voice response from the system. Actually the calling is not taken place due to some errors from ISP/Patton Device hence it should be counted as unanswered. I think there is something needs to be done for this in reports...

  8. Issue with Call Report

    Thank you for the clarity. I did a tweak you suggested and below is the observation Tried with Default settings Reflection in report is 14-04-2021 12:31 Aslam PA (108) 551XXXXX answered 0:00:04 0:00:05 0:00:09 0 Terminated by 0551XXXX When I disable Busy Prompt as...

  9. Issue with Call Report

    I am sorry, got confused. The issue we have with external outbound calls and not sure how your suggestion is going to work.

  10. Issue with Call Report

    In our observation, those calls rejected by PBX says "Calls Could not be Established, Contact Administrator" OR "Called Number Does Not Exist" not counting in the Extension statistics report. But it is reflected in Call Report answered calls. I think this should be counted in unanswered calls...

  11. Issue with Call Report

    Sure, I will check report issue with 3cx partners. Could you advice what could be the possible reason for the below error. Call may get connect if we attempt again. We are using patton-sn4171 PRI gateway. "Call or Registration to 055XXXXXX@(Ln.10032@CRI PRI Trunk - 046XXXXX) has failed...

  12. Issue with Call Report

    Okay I will check it. further digging to to the call report issue, I have observed that there are calls getting failed says the calls could not be established, contact administrator is counting in Call Reports but not in Extension statics report. These calls shows talk time but there is no...

  13. Issue with Call Report

    I can see the wallboard only for incoming calls in queue. I would like to know both incoming and outgoing including number of calls handled per agent

  14. Issue with Call Report

    Okay, can we enable wallboard for outbound calls. This is for outbound call centre to get a real time dashboard to see how many calls agents made and spend

  15. Issue with Call Report

    Since we observed this issue in the scheduled report, we took the report for a certain Ext from yesterday and compared it. The report was taken for outbound calls to external numbers only.

  16. Issue with Call Report

    We have noticed there is a difference in the total number of calls in Extension statistics and the Call report is different. Especially the answered calls, answered calls which are below 6 sec/call cost is 0 is not counting in the extension statistics report. Looks like the majority of these...

  17. Is there anyway we can blacklist certain external number to dial out

    We have a customer list who do not want a call from our office. How I can block those numbers dialing out from our 3CX PBX system.

  18. Can we use dual time Zone/Location office hours in 3cx

    If we have an office in multiple locations, how we can set office hours based on location wise. Noticed when we set this it get overlap with days. For eg:- If the server time zone is IST and we want to set office timing in UAE 9 to 11 PM, this overlaps the day.

  19. Editing 3CX Template

    PBX version: Professional 16.0.676 Attached default template

  20. Editing 3CX Template

    Basically, we have added two-three lines in the default template regarding how login IP phones using dial codes. This works with existing extn if I resend welcome mail bit not working with new extension when I create it. The edited template is added for your reference Please let us know if I...
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