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  1. Transferring an internal call to external number sends to incoming IP instead of Outbound

    VoIP Innovations has been emailing me back and forth and has claimed that the issue they noticed is "Please verify you are passing a valid P-Asserted-Identity or Remote-Party-ID that conforms with RFC rules. Your provided PCAP does not show what you are sending to our switch, only internal to...

  2. Transferring an internal call to external number sends to incoming IP instead of Outbound

    It appears this happens during Blind Transfers. I made a call into the system with our Office Phone, worked with the client to perform an attended transfer, she dialed my personal cell number and after connecting hit transfer. The call went straight through and she said it only rang 3 times when...

  3. Transferring an internal call to external number sends to incoming IP instead of Outbound

    bump

  4. Transferring an internal call to external number sends to incoming IP instead of Outbound

    Hey Nicholas, So when I create a new SIP Trunk using the generic template, I fill in the info for the Outbound Proxy. However, when dialing out from the phone system, the call is not using the outbound proxy unless I specifically edit the SIP Trunk settings to use "OutHostPort" instead of...

  5. Transferring an internal call to external number sends to incoming IP instead of Outbound

    Hello, I have run into an issue configuring one of our phone systems. Currently, they use an unsupported SIP Trunk, VoIP Innovations. We are having issues when a call comes in and they need to speak to someone from their cell phone. A call will come in, someone in the office answers it without...

  6. Delay after sending call to external number

    I'll let them know, but last I discussed with them they claimed 3CX Dropped them, not the other way around. I don't know the full story but maybe someone can kick the can further up.

  7. Delay after sending call to external number

    Okay I have made changes to all of our SIP Trunks to match those Outbound Parameters. I also added a +1 to the Main Trunk Number as VoIP Innovations mentioned that their number was not in the correct format. He's worried the carrier he is opening a ticket with will respond to the inquiry...

  8. Delay after sending call to external number

    Thanks Guillaume. I made those changes in your most recent post and the dial delay has improved. Speaking with VoIP innovations, they say they see over 8 seconds of delay from the carrier so they are opening a ticket with them as well. I am going to continue tweaking the SIP Trunk settings for...

  9. Delay after sending call to external number

    Thank you so much Guillamue. I am reaching out to them now and will be discussing this with them.

  10. Delay after sending call to external number

  11. Delay after sending call to external number

    Okay I changed the setting for VI1, the outbound rules have 3 SIP Trunks defined as VI1, VI2, and VI3. These are matching VI's documentation about their IP's located here. When dialing out with the changes you have suggested (only applied to VI1), there is still a delay after attempting the...

  12. Delay after sending call to external number

    If I uncheck AutoDiscovery, it sets the port to 0. Attempting to save it, it reenabled auto discovery.

  13. Delay after sending call to external number

  14. Delay after sending call to external number

    We are on V18 still. I'm hoping we can upgrade to V20 tonight but the engineer that has been handling those upgrades has not been able to get this system done due to timing conflicts. I've included the requested information below:

  15. Delay after sending call to external number

    Edit: Just want to point out something from that log that is possibly causing issues. Under the Route test, you can see it says it's attempting [Dev:sip:[email protected]]. This lines up correctly to our first Trunk that we are dialing, but this is the IP for the inbound calls. Looking at the...

  16. Delay after sending call to external number

    @leejor We are using VoIP Innovations. They had an issue last week where they were unable to transfer any calls to external phone numbers. Troubleshooting this issue has brought us to where we are now. We use this SIP Provider for nearly all of our 3CX Systems. The only exception is our...

  17. Delay after sending call to external number

    Hello, we are having an issue with our SIP Trunk settings for one of our clients. The issue occurs when dialing an external number, the PBX sends the call across the SIP Trunks, then just sits and waits. It can be as short as 3 seconds to over 30 seconds, it doesn't apparently seem to have a...

  18. Unable to Archive Recordings

    Hello, our instance of 3CX for a client is not letting us archive their recordings. Whenever a recording is selected and marked as Archive, this is the error that pops up. Currently this doesn't affect our how our recordings are saved as we use a third-party recording manager that is able to...
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